The hotel is in excellent conditions and very clean. It has nice and generous spaces inside and out. Comfortable beds, all new. The terrace and green space is super. Location: A short walk from the Friche La belle de mai, interesting location. Some of the staff is very nice and warm.

There was an obvious mis-communication between the staff at the hotel after I contacted them a few times to alert of our night arrival. This left my family ( elderly mother and young child) stranded in the middle of the night for half hour outside the hotel and unable to reach anyone as we had no contact number for the night guard who was doing the rounds. It was an awful experience and with not much battery left on my phone, I really didn’t know where to turn to, how to even find or go to another hotel. We were only lucky as we saw a late guest and were able to come inside the hotel, and then we were able to find an emergency phone ( hidden from sight) and finally got in touch with the guardsman to open our room. Next day, the manager didn’t seem much interested or cared enough about our negative experience, and that indifference was the lowest point of our stay. I can appreciate that mistakes happen, but not acknowledging it or making us feel like a nuisance for it, was very bad management. We also missed our breakfast for lack of communication of the schedule - we had a 10am end time but apparently there was a 9.30am end time on weekdays- A simple welcome email could have all the basic info, it’s not rocket science! Eventually, this was small problem as a staff member took pity on us and kindly gave us some croissants. During daytime, it was impossible to connect with the hotel to organise the shuttle pick up. Either there was no reply or after reply, I was put on an answering machine message. Bizarre. We eventually walked back to the hotel ( with my elderly mother ). Overall it was a pity that we could not enjoy this hotel.

TOUT

le temps!!!!!!!!

Seguridad 24 horas y personal amabilísimo. La atención en recepción por parte de Jezia es exquisita, al igual que el trato recibido en el bar por Diana. Ambas prestan un servicio con diligencia y esmero para complacer a los huéspedes. El Spa y la música en directo son un plus añadido. La habitación cuádruple es espaciosa y cómoda. Un hotel recomendable por el cuidado de su personal y las instalaciones.

L’espace jardin

Le petit déjeuner et la localisation

The location is at an old maternity ward with a nice park, plenty of parking places available free of charge within a closed, secured compound.

No fridge or safe in the room, the breakfast is quite repetitive and basic, the location is not close to the main attractions, they charge you 230 euros upon arrival, as warranty against any damages, which they reimburse when you leave. They don't clean the room or change your towels unless you stay longer than 3 nights!

Decent.

They made me pay a 70€ fee and didn’t return it dispite of calling and asking.

very clean and good breakfast

Location was a long way from the harbour

Swimming pool

Location

Good standard of hotel for the price. Large airy spaces and good sized room, generally very clean.

Although probably well above average for cleanliness, the room floor needed hoovering. The neighbourhood is not the best in Marseille, but it's reasonabley easy to get in and out of the centre.

Excellent ambience and facilities. Breakfast was awesome with many options. Also, it was awesome experience to enjoy spring evenings in the park there. View was also awesome from our window.

Room temperature was around 26 degrees, so difficult to get sleep at first.

The flight home . The location was dreadful. The only nice thing about it was the courtesy bus and the Keda the driver

Accommodation or location had to ask for clean towels and eventually got them.. No clean sheets for bed. I even offered to make it up myself, and still no clean sheets..

Every day a changing diner buffet of good quality. Breakfast was every day the same but good. Rooms were very spacious and clean. Beds were comfy. We had a lovely stay!!!

The location is a bit out of the center, but it was perfectly for us to park the car safe at the hotel. The free shuttle brings you to a good starting point to start sightseeing the city. The room had automatic and central controlled heating/cooling, not controllable in your room. For us it was a bit too warm at night, so we opened the window.

the inside is fantastic the cleanliness also and comfortable

location is really bad, breakfast was no options and everything cold foods

We really liked the property. The garden and pool area is great. It’s so good to have outdoor space where you can chill after sightseeing. Loved that they have free parking, that’s so rare nowadays.

Didn’t like the breakfast, quite poor. No vegetables whatsoever! Felt sorry for vegetarians. Also we had a room for three and it was prepared only for 2. Didn’t like the fact they asked me for deposit when we paid a week in advance.

Bright, clean accommodation with fabulous views and friendly staff in a gated setting a couple of kilometres from the Old Port

Nothing

Rooms where spacious and clean.the free parking area is so convenient for whom has a car.

Breakfast is poor.

Central location, free parking, fenced area with surveillance