Great location. Friendly and efficient staff. Very comfortable beds. Quiet location despite its down town position. Easy access. Great walking city. Excellent restaurants close by. Perfect.

N/A

Ideal location - very central and handy for metro from airport

Extra charges for water after first day, so same allowance for someone staying one night as for 7 nights which seemed a bit mean. also coffee not replenished regularly as promised.

Perfect in every way

Location was excellent, close to shops, transport links, river. Staff always helpful and smiley. Good quality and value breakfast. Room cleaned every day. Great price through Booking.com.

While the room was an adequate size, it could have done with a few more shelves or a drawer unit. Also, we didn't have the best of views, overlooking the back of another building with loads of rubbish. Which meant it didn't have a lot of daylight. However, we were hardly in the room as there was so much to see and do in Lisbon.

location and great staff

room was average. no drawers to store clothes. very little counter in the bathroom

The staff was fantastic. The morning team was always helpful and ready with a pastry. The cleaning service was thorough and the US Marine Corp would be proud of the bed making skills. The wifi was also solid.

The walls are thin and talking in the hallway or near the doors carries.

it was clean and convenient, and the staff was so helpful and friendly!

nothing

Brilliant central location, very helpful, friendly staff.

Breakfast adequate but could have been better, items nots restocked regularly though we may have been there on a particularly busy day.

excellent central location, clean, great value for money, lovely staff and big modern rooms

nothing

Location

No view

The location was amazing, right beside all of the major sightseeing areas. We stayed in a double room on the top floor and we had a little balcony facing the street which was beautiful. The room was the perfect size for 2 people and for a city trip. I will be back and would recommend this hotel to anyone!

You can’t get a better location!! it was perfect! in the middle of the buzzy centre. Staff was very nice, polite and helpful. They offered us a contemporary glass of Porto on arrival, explained the main attractions in the city. Very helpful. I was also impressed with the housekeeping, very thorough. Little balcony was cute. The room was big enough for a couple with 2 suitcases. Safe and a fridge in the room. Breakfast with variety of foods. Fruit and cakes. Lovely setting.

I would not say I didn’t like, but something the hotel management could look into. The room could have been decorated better and by this I mean a picture or a frame on the wall. It just looked very clinical. Only one bottle of water free. I think tap water in a hot climate country should be provided free of charge. And the cleaners did not wash our glasses on the last night. On that note I will say again the room was always cleaned and left absolutely immaculate for us!

really nice spot nuce decoration friendly staff

smell in the shower - probably old building

The location

Small reception

Be Poet Baixa, a boutique hotel, is perfectly located in central Baixa for a first time exploration of Lisbon. A short walk to Rick Steves’s walking tours, a 6 minute walk to the Rossio Station for a day trip to Sintra and a 4 minute walk to Praça da Figueira with tramway service to Belem. The rooms are small but nicely decorated and well-appointed with a Nespresso type machine, safe, hairdryer, good Wi-Fi connection and plenty of outlets for charging electronics. Some rooms overlook the busy pedestrian Rue Augusta, but the windows are sound proofed and do a good job at keeping most of the noise out. The bed is comfortable with soft sheets. The bathroom is smallish but has counter space around the sink and a reasonably good sized shower. There is some storage for hanging clothes and a place to put one suitcase but not much more. Staff is friendly and helpful. Breakfast served in their restaurant had a nice selection of mostly cold buffet items – breads and rolls, cheeses and cold cuts, a good selection of sliced fruits, cut vegetables, yogurt, cereal, a large selection of pastries, jams and juice. For hot items they had two kinds of scrambled eggs, breakfast meats, beans and mushrooms. Filtered coffee is served to your table.

Room is a bit small

superb location in the heart of the shopping and restaurant district. Awesome staff which made it their priority to make sure everything we needed was provided. Loved the Port wine and pastries which were always available at the front desk

Small room with only 1 chair

Location

Great location

No facilities to have a hot drink in the room.

The location is great..Central to everything. The street in front of the hotel is closed to traffic so note if taking taxi or uber you will have to walk 1/2 block to the hotel. Breakfast was good as it is in restaurant next door to the hotel. Staff amazing and helpful

No shelves in the room to store things.

Good location, clean rooms, most of the staff were lovely

Unfortunately my room (303) had something wrong with the floor that made footsteps from adjoining rooms vibrate through the floorboards and move my bed so I couldn’t sleep. When I raised the issue with the front desk, the staff member who came up to check didn’t offer any solutions. In the end I only got about 5 hours of sleep each of those nights and I was very disappointed that the staff did not seem to care that it was impossible to sleep in the room.

Reception staff very friendly, polite and available to satisfy tourist requirements (transport, restaurant, etc.). Hotel located in a splendid position, at the heart of Baixa Barrio. Every day Porto wine and typical Lisbon cakes (pasteis de nata) are offered to customers, and we enjoined them a lot.

The bed was comfortable and the shower had good pressure. Great touch being received with port wine and custard tarts when checking in. The staff were super friendly. Perfect location. The room was clean.

It didn't bother us as we were out most of the day, but the room was dark as it faced an internal patio.

Fantastic, friendly staff - particularly the male receptionists. Super helpful and thoughtful, recognising from my passport my birthday was during my stay and brought a cake and port to my room. Was a very kind gesture. Thank you immensely. Location is second to none and much more convenient than I expected.

The smell from the restaurant next door came through my air con vent at 6am, so I had to sleep with the air con switched off. The city tax - €2 per night - was unexpected and a little cheeky of the city (not the hotel) I think, given all the tourists spend on a daily basis in Lisbon.