Breakfast was well done.

I was unable to sleep for the 2 night stay as the bed was no more comfortable than the floor. Terrible terrible terrible. Possibly worst mattress I have ever been forced to use at a 5 star hotel.

views swimming pool

property was lovely

The hotel is exceptional at every level and provides world class service and hospitality from one of the best 5 star resorts we have been to worldwide. The staff are wonderful and make you feel welcome from the moment you arrive in the car park. A very polished operation!

Amazing hotel in a great location. Classy and elegant with great facilities and excellent team.

Staff were very helpful, polite and professional. Bar staff and breakfast were friendly and chatty. The champagne tour booked at locally was a great recommendation- different experience to standard champagne houses.

Spa staff were not as welcoming when I asked to take a look at the pool.

The staff are outstanding and go above and beyond expectations. Beautiful, quiet location in easy reach to explore the Champagne region.

Nothing enough to mention. Will be back.

great facilities & big rooms

I have stayed in many great hotels and this is one of the best worldwide. The views never grow old; service and comfort first-class. Food exquisite at Bellevue. Le Royal restaurant is unforgettable.

A lot of wasps outside whilst dining.

location, stunning views

Breakfast service terrible- ran out of food, pastries were stale, slow getting basic drinks booked boat tour - very disappointing as not as described

Location was odd- right on the edge of a not very interesting village-view not as open as i had expected. Quality of all items, from linen to flowers was exceptional. Breakfast was disappointing. Buffet stocks had run down and were not replenished, nor were we offered a menu for a la carte breakfast. Did not know this was available until checkout when i commented on low stock. The evening we stayed a rainstorm had passed through; everyone was inside the hotel, rather than on the terraces. This made it feel overful and noisy. The terraces are beautiful and on a better evening, could have been enjoyed by more residents . The staff were only just keeping on top of orders and they seemed stressed-though everyone was polite.

Do not rely on the quality of the hardware. Interact with your guests. Did not like the feeling of business, after all, you go to a Spa hotel to relax.

refurbished and looks brand new

nothing it was amazing!

Wonderful world class hotel with very high standards throughout and friendly, helpful staff The outside terrace is amazing

Nothing

the property was well appointed and beautifully presented.

Excellent room with a perfect view Outstanding service Very high quality breakfast The spa is elegant and very clean

there was no Bluetooth speaker and the Chromecast (TV) isn't working... so we weren't able to hear music for 4 days - It may sound unimportant but it took some of the overall experience down

Mr. chaveau was the best concierge that we ever know.