Suites Tulum

The view of the jungle from the rooftop was really beautiful. There were also multiple restaurants within walking distance including a Taqueria, cafe with acai bowls, and a mediterranean restaurant right out front! The staff was very kind and easy to work with and they provide plenty of drinking water on each floor of the hotel. My room was spacious, with AC, a nice shower, big windows, and a comfortable bed. I highly recommend staying here!

Stylish, private, comfortable, lush, and relatively quiet. Nicholas was so friendly and accommodating. He even recommended a walking path for my morning birding where I saw three new species. Check in and out were painless and communication was quick and clear. Parking was easy and secure. The hotel itself being back from the street with no obvious signage allowed a restful and private feeling the whole time. The beach club across the road was also very comfortable and friendly, with reasonable prices, no minimum spend, yummy breakfast, and a fantastic happy hour. Other restaurants and cafes within a stones throw were totally satisfactory. The room itself had everything we needed, was clean and well stocked, the soaps and shampoos smelled AMAZING. the pools were perfect and we were visited by a coati and a gray-collared becard (another new bird for me!). One night the nearby hotel had some partying going on late, but if you’re traveling without earplugs I feel like that’s on you lol. Overall I was extremely pleased with sunset tulum and I will certainly return if I am ever in tulum again. The luxury for value can not be beat.

Some maintenance work done in nearby rooms during the day, but it didn’t last very long or start very early, and we were mostly out and about during the day. Also hard to be mad at them for improving the rooms lol. There was a short power outage, but again, during the day when we weren’t using any power and it was back on by the time we returned from the day’s outing.

Good position and access to the beach, since you can use one of the beach clubs at no cost. Staff was very responsive and helpful. For two nights we had music playing loudly (a party in a villa nearby) and they were very responsive in handling the situation.

No breakfast included, our room wasn’t as good as those shown on pictures. It felt a bit old, with rust stains on the floor. Grey bedsheets are also a terrible choice!

Location was great rooms were comfortable and bed was great. Location was excellent and hotel facilitated beach access. Easy to come and go and Wifi worked great.

My wife and I were having a personal conversation on the upper floor after I arrived while she was sunbathing. There were a few comments made on some safety items regarding construction as this is my career. What was extremely disturbing is shortly after the owner contacted me on Whats-app to address specific items noted during our private conversation. I find this to be a huge violation of privacy and inappropriate. I had previously read comments on the property that indicated similar and did not think much of it at the time. The safety items were somewhat negligible and were not affecting my stay and fairly general to all surrounding properties. Listening/Spying and directly engaging us on topics felt extremely instrusive and made both of us uncomfortable at the property and too uncomfortable to engage on any topics further. The rest of the stay and facilities were perfect for our trip and reasonably priced compared to similar options. Just be wary that you will be watched/listened to while in common areas of the properties. (hopefully not the rooms too!).