Easy check in, friendly staff, clean facility. Highly recommend!

After a few weeks in Tokyo it was nice staying at a hotel that wasn't a big chain, and the WPU was really nice. The staff was accommodating with English, the room very spacious, the breakfast buffet excellent (with allergy labeling and plenty of gluten free options), and the location unbeatable in Gora. I also appreciated the smaller details like the cassette player in the room and art space in the lobby.

Nothing negative to say!

Lage direkt am Bahnhof, sehr sauber und modern eingerichtet, hilfsbereites Personal, Aufzug, gutes Frühstück, schönste Onsen auf unserer Reise

Rooms were very quiet and clean. Beds were very comfortable. Excellent location. Dinner in restaurant was lovely.

We stayed in a suite and it was very big but design-wise wasn’t very practical for a family. The only sink was in the bathroom so to fill up water or kettle required you to either do in bathroom sink or leave the room to a kitchenette on the floor. Nowhere to hang up clothes or unpack. We stayed for three nights and I don’t think this is normal as they seem to be set up for single nights. Despite the high cost, there was no room refresh in that time. You could get fresh towels. The onsen was nice but tiny. Breakfast was ok but three days of the same wasn’t great. They seemed to have lots of rules (eg can only have a boiled egg if you’re a vegetarian, can only all check in at 3, not when rooms are ready) and one of those stays that felt annoying rather than generous and warm. Maybe it was just because our previous hotel was so welcoming and generous with servicing etc that tainted our experience.