Transamerica Collection Goiania

Friendly staff, comfortable room

Too much QR code’s policies. To drink 1 beer at the rooftop was a struggle, as the QR code did not load the menu on my phone, so I could not order the beer. Hence this issue I have ended up giving up drinking the beer. I do not think this has to do with the staff, but rather the management that implement QR codes’ policies. QR codes do not replace staff.

Excellent !

Super clean e high quality!

excellent

clean room. food service

Location was good, but hard to park, beautiful view of the city, breakfast staff demonstrated a high level of hospitality (highlight for Evelyn and her sister - super kind ladies). Facilities were awesome, with a beautiful view of the pool as well, new furniture and beautiful decoration.

Check-in complicated and took very long (they wanted the birth certificate of my daughter, although her passport had both the surnames of my husband and mine) - my 2 y.o. daughter was sick and I asked them to bring her to the room first and then find the extra document they wanted, which was not accepted - even when they already had the passport copies), staff invading the room early in the morning for 2x in a week to refill the mini-fridge while we were still sleeping, breakfast itself was not awesome for a 5 star hotel, and it was almost every day the same (for 1 or 2 days the Pamonha was replaced by a chicken soup). Kitchen delivered a raw couscous to our table. Lobby was excessively cold.