The location, courtyard & lobby

The rooms were a bit tired. The sofa in the living area squeaked every time you moved.

Breakfast and the Pool. The Hostess, BENJI was dealing with crisis after crisis and I Liked and Respected his manner of keeping his composure. Much Respect. Bravo Zulu.

The ROOM and my Check-In process.Had reservations and was told my room was given away. Hostess checked me into a room that was scheduled to receive maintenance done to it. And it looked like it. Carpets severly stained and upon entering room there was two canisters of trash in the bathroom and the toilet was CLOGGED. Informed Front Desk, it took 1hour and 8min for maintenance to come unclog. Had to leave and go off site to use the restroom. Also, house keeping NEVER came to clean the room or ask if we needed any services like towels,toilet tissue etc. Embassy Suites was a beautiful hotel.I just wished I could have had a better experience to really enjoy my vacation.

Breakfast was good.

The property was filthy. Room had new carpet with wrinkles in it. Tub was dirty. Corners of bathroom were dirty. One bar of soap for two sinks. No extra towels. Everything was budget. Will never stay there again. Knew it had been remodeled so thought it would be better than when we stayed before several years ago. It was worse. Sidewalks were dirty and even if work is still being done they should clean up a bit. I'm a travel agent and will never refer a client there. Hilton should care more about their properties.

Staff is amazing.

This hotel needs to be renovated inside and out. I couldn't believe that Hilton would allow a property to fall into such disrepair. On the other hand, the employees are the best! Housekeeping and maintenance managed to respond to my requests, the front desk staff was always friendly, and the staff working in the reception/eating area kept the area fully stocked and well organized.

breakfast nie room

a fair amount of noise came thru the ceiling when people above us would move around

it was attractively landscaped.

The heater in our unit did not work. It was only 60 degrees in our unit. The maintenance man brought us a portable heater but it only heated the bedroom. It was too cold in the bathroom and the living room for us to use. the portable heater was very loud and we did NOT sleep well. We asked the property to comp us for our extreme inconvenience but they said we have to contact you.

Suite

Old, stained furniture and carpets, refrigerator froze all my leftovers and drinks, no soap on counters in bathrooms, television cable did not work the entire stay (5 days) even after many calls. Calls for housekeeping needs not answered (had to track down the housekeepers). Construction work started in parking lot directly below room at 8:15am on a Saturday morning. Broken light switch in bathroom and leaking bath faucet.

They tried to be better class they just fell short

There was blood droplets on carpet by bed and we never could use either of the two tvs due to no signal. This during time when we should be getting news cuz tropical storm Hillary coming thru