Room and food

Na

nothing

cleanliness

cleanliness and location

staff,facilities,customer service

Rooms are neat and clean, the view is awesome absolutely no comparison with other hotels. Snow mountains and pine forest view is just perfect and beautiful. Rooms are big enough with very good interiors.

The room service is very disappointing. You need to call and remind them many time. Management is poor but I hope they will work on improvement. Also they charge you extra for heater which is very very essential, no one can sleep in snowy cold temperature without heater. Also dinner/lunch is quite expensive and not included in the booking. Breakfast items are limited but can be improved if management thinks on it.

Stay and location , staffs were well behaved

Everything is good

It was a wonderful experience which amplifies the climatic conditions at Manali too. With the right Nature and nice ambiance at Orchard, we got lots of precious and memorable moments during the stay. Staff behaviour was excellent and rooms were at par level comfy. Indeed to mention about Mr. Sachin from HO- Orchard Green, he extended his helping hands for some amenities which was required at right moment. Location of property was superb and very near to the Holy place Hadimba Temple. View from balcony was “ more than awesome ” and refreshes your mind every-time you were looking into the snowy mountains. Only suggestion is to improve a little more attention towards food in terms of tastes and all ( Not a minus point , only a suggestion ) Overall, the stay was memorable and we enjoyed the precious time in full throttle ( Attaching some pics for your reference ) Enjoy your trip and stay !!!!

nothing…

building is still in construction , not maintained.. bedding was not cleaned , chargers extra for the room heater. not much option for breakfast buffet

This is my second time stay in this property. I stayed in this property 2 years back when it was not fully constructed. Some part of it is still not constructed at ground floor. Anyways, I love this hotel.Rooms are awesome....gives you feel of 5star property. view from the balcony is not very good but good. Food quality is good and the portion size is also very good in that price. Staff is very cooperative.

Even after several complaints from my side during my 4 nights stay,, they didn't improve the quality of tea. In such cold weather, one like to enjoy cup of tea every now and then. So, this needs to improve. Also if you can revise your tea price, since Rs. 70 for one cup is on higher side if compare to other items in your menu.

The location was perfect, snow was seen from room balcony.

Requested breakfast to be packed as early check out but it was not up to the mark and tea or coffee was not provided even after many request

Superb stay with well behaved staff and good food .