Great location, nice facilities. Staff were so friendly and helpful. Onsite restaurant was great.

Nothing.

Extremely friendly and courteous staff, especially Ms. Kim who helped us with local recommendations and tour bookings. The hotel is in an excellent location in Old Quarter with good restaurants and markets nearby. Hoàn Kiêm lake is just a short walk away and an added bonus is the weekend night market which pops up very close to the property.

Wonderful location. Comfortable and clean. Good value.

Swimming pool seemed wasted space.

Super freundlich, sehr sauber, toller Service, sehr bequeme Betten.

Wasserdruck war etwas niedrig und es hat mehrere Minuten gedauert bis das Wasser warm wurde unter der Dusche.

amazing staff - location - breakfast to die for. Just superb!

it was faultless

Tres bien placé. Personnel très sympathique et arrangeant. Jenny nous a organisé la croisière dans la baie d’Halong et a très bien géré tous les changements que je lui ai demandés ! Certains équipements de l’hôtel mériteraient un renouvellement.

Attention certaines chambres n’ont pas de fenêtre.

Emplacement, rooftop

Eau chaude très lente à arriver et débit très faible

It is a very clean and well appointed hotel in the heart of the old quarter but surprisingly not noisy despite the location. The room was very large and comfortable and super clean and full of all amenities. The rooftop bar and pool are wonderful. Very helpful and friendly staff.

I wish the gym could have had a bit more equipment

The room was very nice and clean, lovely bathroom, comfortable bed. Great location in the Old Quarter.

I liked everything.

Clean quiet, big room.

Rooftop bar closed early

位置非常便利，去很多景点步行可达，晚上在酒店附近随便逛逛也很舒服。早餐好吃，尤其是有一种烤肉至今难忘。工作人员普遍很热情，前台Rose小姐姐会汉语，为我的出行提供了很多帮助。

部分房间设施有点老旧。

Wir hatten die Suite, und da war alles ok, hatte aber auch seinen Preis

Das erste Foto täuscht ehrlich gesagt gemein, da es die Dachterasse auch vom Nachbarhotel zeigt - das Rex Hotel hat keine bewirtschaftete Dachterasse, und das ist schon enttäuschend, wenn man dann einen Blick auf die tolle Dachterasse des Nachbarhotels hat. Den Pool kann man vergessen, aber das war schon vorher ersichtlich. Was wir dann aber doch sehr ärgerlich fanden war, daß ich ein kleines Handtuch bezahlen sollte (wurde mir dann erlassen) da meine Haarfarbe leider abgefärbt hatte … soetwas habe ich noch nirgends erlebt und der Abschied war von ärgerlichen Gefühlen geprägt. Das Management sollte wirklich mal nachdenken: mit irreführenden Fotos werben aber mir dann ein Mini Handtuch in Rechnung stellen … abgesehen davon sind einige Räume Baustelle und es gibt teilweise Baulärm. bohren hämmern … sehr stressig wenn man gerade 12 h Flug hinter sich hat

very nice decor entrance and upper levels. very good location deep in Hanoi

not a Hotel issue but the deep city itself there is high traffic :)

The communication following booking was excellent, with options for tours provided prior to arrival. It is very central to everything in the Old Quarter and the staff were very pleasant. I required a Grab when the streets were closed at the weekend. Carl from Reception walked me to a convenient place, conversed with the driver and waited with me until the car arrived. Great service.

To eat buffet breakfast, the dining room could be larger. You have to pass the indoor swimming pool to access the dining room, so an early morning swim is difficult.

The hotel is central to everything in the Old Quarter. - lake, water puppets, food, Beer Street, night market. The breakfast was excellent and the staff helpful and friendly.

My shower was over a very high bath. Very difficult to get in and out. Hard to string a washing line.

Centrale ligging in old town en bij het meer. Zeer vriendelijke staff Heerlijk ontbijt. Leuke rooftop bar

Kamers aan de straatkant zijn rumoerig

ロケーションがよかった。 受付の女性の対応が素晴らしくよかった。

湯の温度が低く、シャワーが弱い。

The location is perfect for stay and Ms Kim really good helped a lot for the stay and suggesting good places near by Really recommend the property for someone who wants to be in the centre of the city

Ontbijt was prima , veel keuze en ook echt gezellig zitten met uitzicht op de stad

Koffie in de ochtend

Location and the amazing staff treat you like family, special thanks to Ana on reception always smiling , great brekkie options

too short stay

Lo mejor de todo fue la amabilidad de todo el personal tanto en recepción como en el restaurante en los desayunos. Mención especial a Kim y Rose de recepción que hicieron todo lo posible por hacer más agradable mi estancia. El desayuno es fantástico tanto en calidad como en variedad y presentación.

Elegí este hotel principalmente porque tenía piscina interior. Desgraciadamente la piscina es inutilizable porque no está climatizada. No vi en ningún momento a ningún cliente en la piscina porque el agua debía estar helada. Por favor, piensen en algún sistema para calentar el agua, si no lo hacen , es imposible utilizarla en invierno.

We live this jotel, The best… the building is in the strategic area, very near weekend night market, many restaurants around and shops

Nothing we don’t like

good

good

Great value Accommodation in the heart of Hanoi's old city. Bright recepion, friendly welcome ad the breakfast was 5 star. Room was quiet, clean & well equipped.

So popular I couldn't book two nights in a row.

Very nice staff and service, great location with music on the street on the weekends

Nothing

Ubicación perfecta.Hotel muy acogedor.Skybar con súpervistas.Desayuno muy completo.Habitación muy limpia y camas muy cómodas. La atención de todo el personal es excepcional, propia de un hotel de 5 estrellas, en especial, en recepción, Kim estuvo pendiente desde el check in de que todo estuviese perfecto para nosotros y además nos hizo unas recomendaciones de la ciudad muy completas y que fueron muy útiles para nosotros. Si volviera a Hanoi, volvería a alojarme en este hotel sin duda.

Location is amazing ! It’s in the heart of the old quarter . It’s also near beer street for those who like a drink . Can’t complain about anything . The staff were super friendly and couldn’t be more helpful . We use the cleaning services as we are in Vietnam for a few weeks. Our clothes have never been so clean and the prices were very reasonable for the amount we had washed

A great centrally located boutique hotel in the old quarter. The staff at the hotel were next from a customer service perspective. In particular, I would like to call out Kim - she went out of her way to assist us with contacting a local tour operator. Kim was very responsive and happy to share her knowledge of local places to eat and things to do. Kim is a great asset to this hotel.

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We returned back to this hotel after travelling around Vietnam because it was so good..!! Location, great Breakfast amazing Staff. Also exceptional good value for money…:))

Nothing

Breakfast was OK but you had to climb many stairs to get to the restaurant - saw older people struggling!!!!

Had to pay extra for milk coffee - WHY?????

ห้องพัก อาหารเช้า สตาฟ และทุกสิ่ง Ms. Kim ใส่ใจ อ่อนโยน และเป็​นมิตร

ไม่มี

You couldn’t get a better location

Fantastic property, but if you are on a wheel chair or can’t do stairs this property wouldn’t work as there / flights to the restaurant and 2 set to the pool.