Very attractive. Very clean great attitude from the staff

Some guests were rude and, of course, the staff had no control over them, so l don't hold them accountable but the behaviour impacted on how l enjoyed my stay.

Great stay and amazing staff. Lovely boutique hotel. Really good location for Victoria Falls and restaurants. Breakfast was good and had a variety of choices. The staff were excellent and helped organise excursions and taxis. I'd definitely visit again!

Breakfast was good and even though you have to order hot food, it was quickly served

all was good

Very good facilities, extremely friendly staff who helped us arrange for an amazing cruise on the zambezi, and taxis whenever we needed them. Very clean, and great location (10 min from the falls).

Beautiful staff helpful and happy Large room,clean,good bathroom excellent shower Good breakfast

The pool not heated Restaurant and bar closed by 9 pm

Loved everything about the property! Room and bathroom were clean and spacious. Bed was very comfortable and I enjoyed a bath for the first time in 2 months of travelling! AC worked well and I liked that it was not a wall unit so the cool air was better distributed vs. blowing directly on you. I liked the little deck/terrace outside the room Staff were incredibly friendly and helpful! Arranged a helicopter tour of the Falls and a sunset dinner cruise on the Zambezi (would recommend both activities!) Food was great and well presented. Full English breakfast available, which was great.

Lovely staff, fresh comfortable rooms with bug spray and mozzie nets (not needed when we were there though). great concierge booking all activities. Just a $5 taxi ride from town. Great price and really incredibly flexible with my booking changes due to flights being cancelled. Great breakfast. Everyone was so helpful and friendly.

Nothing

clean room,friendly staff,everthings.

non

Excellent lodge, clean, beautiful environment and friendly staff

not too many things, actually. perhaps it’s a bit outside the main town, just to say something.

Staff were kind and attentive. Really helpful to be able to book activities and tours via the lodge. Room was ample, clean and well-furnished. Daily housekeeping. The meals served at lunch and dinner were exquisite.

The staff is top tier! Their willingness to assist with anything was lovely. Thank you so much! Breakfast is limited but it comes out very quickly when you order. Rooms are spacious. Facilities: pool, bar, garden and seating areas are a nice way to unwind after a day of activities. Had everything needed for a pleasant stay including insect repellant. I'd recommend this place to anyone!

The walls are quite thin. I could hear my neighbours and all the chats in the eating area from my room. My neighbour was a smoker so the smoke made it into my room. Housekeeping: Just replacing the small things like the sanitary bags and tucking away PJs or a sock left untidily on a chair (other places put these on your bag or under the pillow but they may have a policy not to touch personal items so that's okay)

The staff was unbelievably helpful led by Deniece at the front desk who helped us with everything--and we needed a lot of help. Ruth, Tino, Karin, and Mr. Attwell were spectacular. They were all beyond excellent!!

I thought the breakfast was superb--the dinner menu was a little lacking.

Everything apart from the result of the England v France game on the TV!

There was nothing to dislike!

location. staff

advertise airport transfer but not true

staff

Wow! My wife and I LOVED our stay at PheZulu lodge (side note -- Ph is pronounced just like P -- it means above, the best, which we agree with!). The room was lovely and comfortable, the food was excellent, and the price was reasonable, but most of all, the staff was fabulous. Everyone we interacted with was great, but a special thank you to Deniece (super competent, excellent at arranging everything, made sure we were taken care of every step of the way, really nice and helpful), Tino (so friendly and helpful, took us on a tour of the township and gave great advice about what to do), Attwell (great service, but also helped us to really understand more about the area and, when we asked if the restaurant served any local food, worked with the chef to get us the tastiest ox-tail stew ever), and Faith (who made sure we were taken care of at every meal). This is part of a three-property line, and Bron at the main lodge was also extremely helpful Other staff were lovely too, though we didn't interact with them as much. We were made to feel incredibly at home. All the dishes at our meals (with one exception) were really wonderful -- tasty and attractively served, though the oxtail stew was the best of all. The one exception was the pancakes, which were a bit "stodgy" as Paul Hollywood would say. Lots of great little touches -- design elements in the room, cookies with tea, including local choices of teas, etc. Our room was immaculate and beautifully decorated, and even though we were traipsing about everywhere on dusty roads and trails, the staff made sure it was always clean. They made our stay so very memorable.

nothing

Great clean room, helpful staff, good value!

All good, would have stayed longer but they were sold out the days we wanted to extend.

Breakfast (and meals in general) were exceptional. The staff has been super helpful throughout our stay. The room was comfortable and quiet. The general atmosphere of the place is very relaxed and familiar. We definitely plan to be back.

Awesome room facilities and comodity. Staff very friendly, they allowed us to stay on the bar after closing time to watch a football match.

Limited amount of breakfast, just an starter and a main course (but very good taste!)

A little more variety on the menu's. Especially, if you stayed there before then it becomes a little single minded

NOT APPLICABLE