Convenience for the purpose of our trip clean breakfast included

Rooms too small bed not comfortable

The vibe! Unique. Clean. Modern. Location. Great drinks.

Room quite small - but still efficient and comfortable. No parking associated with hotel.

Views, convenience, bar & seating area. All very unique

Not enough privacy in the room bathrooms. Having to take two elevators. Not indoor accessible from TD garden

Great location; exactly where we needed to be.

No parking. We drove and the property has no parking or valet.

Las almohadas eran muy altas para mí gusto

It’s decor and how small but how sufficient the rooms are.. very hitec kind of feel

Nothing.. everything away perfect

Bar area was awesome, location was perfect for exploring the area.

Nothing, everything was great!

Gorgeous

Nothing

Small room but fun European vibe

Left an item in room but it was not located

Most comfortable beds and pillows. Great location, right next to TD Garden.

Perfect location, staff very helpful and seemed happy to be working there. Really nice vibe.

The bathroom in the bedroom is not that private, that is the only downfall

Hotel is trendy, spacious common area. Drinks at the bar were great. Paid for a room on higher floor, totally worth it. View was phenomenal. Very clean.

Bathroom is not very private. No other complaints at all!

Very clean , perfect location.

Refrigerator was not working. Was told someone would come check it out but we never saw anyone. Not that big of a deal.

Have signage in lobby to direct people to the 4th floor for check-inn!

Soundproof room, clean, compact, comfortable, just right. Ipad controls very convenient.

Staff. View.

No information or staff at the entrance. Very frustrating will little signage or even welcome note. However the staff were wonderful. Maybe I am too old for this new fangled type of AI / virtual world. Privacy for the bathroom would be nicer. No cash acceptable? Why not? I really do feel the “old” style customer is being marginalised in the “brave new world”.

It was in the same building as the TD Garden

There was dirt on the bathroom floor, dried food or drink on the limited counter space and the wifi did not connect.

NOTHING! Health authorities and whoever is in charge of guest health safety must look into this hotel

the most horrible hotel I have ever been to in my entire life. 1. Disgusting and horrible horrible horrible smell in the room and from the sheets. 2. Incredibly uncomfortable and painful beds that are potentially a danger to guests' health. The pillows are for giant people with giant necks. The first night I could not sleep on the pillow so I slept without a pillow and woke up with massive pain in my neck! I had to put warm towels on my neck to reduce the pain. The night after they gave me a smaller pillow which was even more horrible because it felt exactly as if there was no pillow so I woke up again with massive pain in my eck. The bed's mattress had absolutely no support and your spine and back will be in massive pain. Both nights I woke up as if someone had hit my bones and my back the entire night in my sleep! THIS HOTEL SHOULD BE INVESTIGATED. The mattress goes in when you go on it and your back will go in. It is DANGEROUS to your spine if you sleep more than one night on this mattress. Not to mention how smelly and disgusting the sheets and the mattress were. 3. Incredibly dirty rooms and sheets! Hair, garbage, and smell everywhere. Hair in the bathroom. 4. Very rude employees. 5. dirty and disgusting hallways! 6. TINY TINY TINY ugly room that is like a PRISON CELL but in white 7. Dangerous neighborhood. so much that they lock the doors at night and you have to swipe your hotel card to get in. THIS HOTEL is unsanitary and a DANGER to people's health. People who are on a budget are humans too!!!! and should not be treated so horribly! I have been a guest of all types of hotels from Peninsula to budget! This hotel has been the only one that has been a nightmare of mine. It was the worst experience of my life and I could not get out of it sooner. I stayed 2 nights. I did not want to spend that much on this trip so I booked this nightmare hotel. Also very cold room.

The staff was friendly and helpful. The room was clean and well-designed. The breakfast was great.

The room was tiny. The half-see-through bathroom and shower room were uncomfortable unless you are used to it. Unless you stay alone, there isn't much privacy inside the room.

Very clean and everyone was so friendly

It was great for a one night stay it wouldn’t be great for any longer

The bed up against the wall was challenging to get in and out Of

If you are going to the TD Garden I highly reccomend staying here -- but if you are looking for lots of room to spread out it might not be the place for you. My first stay at a "micro hotel." My son and I loved it though. Room is the width of a king size bed -- has great "extras" like auto shades and lights. We were just there for a day and really only spent time in the room to sleep after a Celtics game. Very eclectic vibe! It's "self" check-in at kiosks with a hotel employee there to check ID and help out -- very easy and efficient (I thought). It's steps away from the TD Garden and so many great food options as well as "Boston" things to do. We easily walked to the North End and along the Freedom Trail to the State House and back. As with many city hotels there's no parking on-site but we used SpotHero to reserve a spot at the Allcott garage (35 Lomasney Way) and it's around the corner -- very easy in and out. Next time I'm in Boston I'd stay here -- even if not going to the Garden.

The pillow! The bed is comfy but the pillows are really high and hard -- hurt my neck. I'm sure I could have called for another pillow but by the time we got back to the room I was exhausted and didn't have the energy.

Super limpio , lobby amplio y cómodo . Excelente ubicación para quienes tengan algún evento en el TD Garden . Cercano al aeropuerto . Personal amable

Everything!! Location, room, ambiance, it was great!

The pillows. Very firm and very large. Would recommend having a firm/soft option.

Everything

N/A

I loved the location, the vibe and the breakfast. Great place to stay if you're going to a concert at TD Garden. Also liked the scents of the soap and lotion.

The doll in the room was kinda creepy.

Modern, easy to navigate

Perfect location when going to a TD Garden event. Everything controlled via included iPad, so you’d better possess some tech knowledge

Room was a little worn and very small Like staying in a minivan

room access card did not function several times

Though the rooms are small, there have everything you need to be confortable (as a couple!) The only downside was no "room service" But cantine is open 24h and staff is helpful and friendly

Only down side is having to go down to order food and beverages. No coffee in the room. The coffee at the cantine is very good and breakfast set up very nice. Not a huge problem!

I very much like Citizen M hotels, you know what you get and het price quality ratio is quite good. Great views. Friendly staff.

The location is not the best in terms of noise as the street itself is awfully busy.