Location is super.

No

The cleanliness, staff friendliness and willingness to help. The location of the hotel is great. Two minutes from the hibiya and asasuka line and 10 mins walk to ginza.

The security of the lifts were a concern as a single card tap allows pressing of multiple floors. Hotel should allow only the floor of the card tap to activate.

Location

Small room, less amenities

That there is an onsen available and toothbrush/towel/etc amenities are available as you wish

1) the room differences between regular and upgrade was just a slight difference. This was not marked clearly on website 2) CLEANINESS - multiple times witness people who DO NOT SHOWER and enter the onsen. Not enough regulation signs or markers to instruct guests to shower. Understand that it’s not hotels fault but it is disgusting for other guests who actually do follow the rules. Also need signs to say that slippers in onsen belong to individual guests. My slippers were taken by other guests thinking it’s free for anyone to use.

Near subway station of line A, easy to connect directly Haneda Airport within 40 minutes for 480¥.

staff where amazing, and great location. nice decor very stylish.

nothing

Convenient location and good amenities

Very noisy and lots of people. Kids and family in onsen - lack cleanliness and should limit kids in onsen

Location is excellent. Public bath is nice

Room is slightly small. Not much room to sit and relax. High price. Shampoo soap are highly scented I used my own.

Clean, and location was perfect.

Breakfast options and quality especially the western breakfast. there was no butter, only margarine available, the omelet that came with the Western breakfast was poor, and the meatball was horrible. There were no proper access to get on to taxis. we had to carry suitcases over the pavement bush - that was not ideal.

Onsen floor! Great to use.

Rooms a bit small but normal size for Japan

Location is great and public bath is open until late, great for relaxing after long day of walking and shopping.

None

the location is good, the room is clean

Here are not only a great sauna room in 2F and also wonderful 3 types of breakfast!

A little bit of things about the bed was little small, but it normally appears in Japan Hotels.

clean

liked the decor and overall look of the hotel. facilities, washing machine, japanese onsen on site location

didnt like the breakfast. have to choose between three styles and neither was to our tasting.

location is the best. public onsen also very good.

accessible

Location in ginza was ideal, close to everything

Just be mindful that the communal bath do not allow tattoos, this is no problem but to be aware before booking.

the hotel had a shared large bath, which I enjoyed after a long flight and train ride. staff were very friendly and room was clean. Also a 10 min walk away to the Tsukiji fish markets.

convenient and family room size is large for general Japan hotels

there were many things the staff couldn’t help with maybe they were understaffed or they didn’t understand