The room was great, loved the bath and shower option. The TV was a bit of a struggle, Can only do steaming and we couldn't connect to Netflix, even with our own data. There was some technical issues with the TV with regards to connecting to our own Netflix. The breakfast was good, and we enjoyed the view from the restaurant. There is not Uber or Bolt, and we struggled to find a cab or taxi or shuttle service to drive us to town.

A great breakfast and large bathrooms. also great views if you decide to swim in the pool.

There was no air-con but the fan was enough as it was not very hot when we stayed.

friendly staff

Location is not too bad. Definitely needs aircons in the breakfast and bedroom areas.

Bed in the bedroom, no aircons, no DSTV. NO Room service. No afterhours Maintenace. I can't believe this is a 4-star hotel.

Nice staff, restaurant and pool areas, great massage therapists.

Proximity to highway and noise from roads and nearby disco, not seriously bad but a little noticeable . Hot water was unavailable for 2 days but the management did their utmost to remedy this once they were informed. Rooms don’t have a view unless along the front area of the property, closest to the road.

The breakfast was great

Nothing really

Great location with beautiful views of the ocean. The staff were also very friendly and helpful, especially the restaurant staff.

The food was terrible. At dinner on the first night we ordered spicey chicken livers which came as chicken livers with chopped tomato, peppers and onion. Our daughter's chicken strips were inedible and dry. At breakfast I was shocked to see one tub of butter which was left open and all guest used with one knife. I thought was highly unhygienic especially living in COVID times. Our room's shower door didn't close an the toilet seat was worn. We never got a replenishment of the shower gels and coffee station on day 2. It seems like the management is going overboard with trying to save costs.

1. Breakfast was good but same menu for 3 days could be tidious. 2. The staff was excellent. Of particular note were NELSON and PINDI who went out of their way to make customers feel welcome and attended to.

》For an old couple, our room was too far from the parking lot and dining area; walking up and down the hill can be a challenge. Unfortunately for us, the continuous rains did not allow us to visit the beaches.

bedroom was ok, but the bathroom was small

Near the N2, so you got the road noise. No phone in the room, and no one answered the central phone line or responded to emails. we couldn’t get the WiFi to work and there was no info in the room.

Room was not ready when we arrived. Room received did not have a mountain, garden or sea view as indicated when the room was booked. Room, breakfast and facilities were underwhelming.

Breakfast was average. Had no warm plates, the same food put out everyday. Waitress did not ask me what sort of tea I wanted and brought me tea I don’t drink . Pictures on the wall to the toilets all skew, which I straightened. The staff were friendly but need better training for the price we paid.

The hotel is tired. No curtains for privacy in the villa. It had drain problems which made the villa stink. My husband on his holiday then fixed the problem. Damp in the room which made my clothes smell.

it was clean, comfortable rooms and very friendly staff

a little noisy as close to busy road

Great location off Garden Route. breakfast was good and there is an amazing view from the restaurant deck.

Facilities were dated and dark, and looked tired. grounds were not swept, reception didn’t have credit card machine reader. There were also no information in the rooms in breakfast. also, very few of the room actually have a view of the bay since it’s obscured by trees. bed not the most comfortable. parking not really near most of the rooms. sad kids corner.

The breakfast was adequate but not great.

The location and the amount of noise around the area. It is right next to a major road.

Breakfast was poor. Very small variety. No attempt to meet our special needs. We ended up having toast jam. No attempt to even try to get a separate pan to fry eggs. Just straight sorry.

The room was very far from the parking area. We had to walk in the rain. I dont know how people with injuries manage. My hubby recently had a knee op but had to endure the tedious uphill walk. No phones in rooms so every tym we needed something we had to go the distance.

Bed was comfortable. View from dining room is nice.

No wifi in my room until my trip was almost complete. Staff needs major training in being professional-, they argue in front of guests, dont have menus, breakfasts never ready on time, chef tries to pass off a tomato based curry as a Thai red curry, they offer a free spa treatment to apologize for no wifi knowing the spa practitioner is not available anyway. Dirty pillowcase on bed - had to ask for new pillowslip. Completely overpriced - no balcony in room as advertised. Placed in room overlooking noisy, busy pool. Will never return to this hotel.

Location.We loved the tranquility.with greenery and beautiful views. Hard to believe we were in the bustling Plettenberg in holiday season.Opposite a 24hour service station and a few food places. Staff helpful and attentive. Madri was an absolute Gem. Promptly helped with sending something we had forgotten. Breakfast was good ,with fresh sweet fruit and enough options for all dietary requirements. Good WiFi. A buzzing generator & thoughtful Led lights meant we hardly felt the loadshedding hampering most of South African stays.

Nothing that affected my stay.

The staff was amazing and helpful, the view from our room was beautiful and the bed was comfortable with clean sheets. Our room was properly cleaned daily and the breakfast was good.

Poor Wi-FI connection and in ability to watch TV since Wi-FI is required to stream.

clean, relaxing and lovely staff

nothing!

The staff was very friendly and welcoming, Elizebie the manager was great. The breakfast was delicious and always served with a big smile by Thabisa and the chef. The room was cleaned daily to satisfaction. The location was convenient as it was a 5 mins drive to the restaurants, shopping centre and the beaches. It was great that the property had a generator as load shedding didn't affect us much. Also happy that the room had great wifi and tv media box that allowed us to stream anything on youtube, netflix & showmax. Overall, we enjoyed our stay in this peaceful and quiet accomodation.

We booked a sea facing room on the 1st floor however the room that was allocated was on the ground floor with not much of a view, instead the little sight of the sea was filled by a tree! Advice to anyone booking, avoid rooms 1 & 2 if you're looking for a view.