We booked a deluxe king because we were traveling with our daughter and her 4 year old son we booked a room for 4 the sofa bed was urine stained the entire center of the mattress there were no sheets no blankets no pillows and when we went to the front desk 2 times to ask if we could get some they told us someone was bring them up but the never arrived. We had to take the comforter off our bed to cover the stained mattress so they could sleep on it while my husband and I slept with no covers. Then at 1:50 in the morning the fire alarm went off scaring my grandson to tears and continued to go off for about 40 minutes. He cried and was frighten for the next two hours all because the front desk clearly decided to make a bag of microwave popcorn and burn it would not recommend this hotel to anyone.

Service

Food service was too slow

location close to the museums

curtain in room was torn, water from shower made floor wet

Dirty and cost too much to be downtown.

it was dirty dingy TV was not working and no one ever came as they promised to fix so I was in the room looking at cell phone. bed was dusty and carpet filthy

friendly and professional staff

mold on the ceiling of the shower and the phone cord was broken so the phone was non functional

nothing

it was dirty, staff I dealt with have a lot to learn. room was disgusting

quiet and peaceful

location in Montgomery

Very clean room, nice staff,

No issues

Friendly staff

The Breakfast was absolutely TERRIBLE. WE pay $40 for cold eggs. Moldy bagels, hard as hockey pucks biscuits. we also should not have to pay for parking

everything was great

it’s was great

The breakfast was very good, but perhaps a bit more expensive than it needed to be. The burgers we ordered from the bar one evening (too tired to go out again) were wonderful! The staff members in both areas were pleasant and efficient! The location of this hotel is excellent. It was easy for us to walk to almost every site we wished to visit! This is a city rich with important history.

I don't remember noticing that we would be charged for parking. This hotel is not inexpensive; the extra $14.00 a night to park in the lot was a charge were unhappy to see on our receipt. I will take blame for being surprised by this. I made reservations on my phone and deleted them once we checked in, so I couldn't look to see if that was a cost that had been listed. Also, I requested a paperless receipt and didn't look at it until we had left the city.

The host/hostess at check-in were exceptionally helpful and patient. They were very friendly while being professional. The cookies were delicious.

I wish it was a little closer to where my event took place. Due to traveling alone, I wasn't able to fully participant in evening activities. The check-out person was so-so.

nice location, bar/ restaurant was nice free cookies were cool, except that I have a severe nut allergy. My fam couldn’t bring them in the room or leave in our car, and I had a reaction. Maybe warn people when handing out a common allergen

the first room we were given smelled very strongly of urine. we were given another room that had an odd slightly chemical smell, but it was tolerable bc we were over-tired.

Room was spacious and comfortable.

Room had an odor like mildew wet carpet.

We really enjoyed the friendly staff, Janice and Tonya at the front desk, Blake in the bar area, the chefs on duty and the restaurant staff. They were accommodating and made us feel at home away from home. Also, we did enjoy the delicious cookies.

The cleanliness of the hotel was not excellent. Our room was extremely dusty. Also, the vent in the air conditioner needed to be replaced as the air was musty/stale. If there is a shortage of cleaning staffers, I would suggest you hire a cleaning company to cover such essential duties.