not very prompt with request. swimming pool was inoperable most of our stay

staff was not very attentive to request/needs

location

no maintenance

It hood except wifi

Good customer service clean toom

It is quite, confortable beds, SPA and FITNESS CENTER, SWIMMING POOL, the staff

The location was decent for the price

Staff was rude. Sheets were wet. Food was inadequate. Bed was old and noisey.

The staff was very courteous and helpful. The cleanliness of the hotel and the food provided for dinner and lunch was excellent.

The Hotel was a little back on its maintenance and that is something they could have done. The airport shuttle was delayed to pick us from the airport.

The location is very good. The staff was very friendly and service minded. Will definitely return.

Nice big, clean room, relatively quiet in the middle of the city. TV worked, including YouTube and foreign channels. There was always hot water, good water pressure even on the fifth floor. They have a well sized spa section, clean enough, if a little bit dark. Swimming pool is good, yes, the water is about 28 Celsius, but it's for swimming, not relaxing. Sauna worked well, steam was currently out of order. Swimming pool and sauna is included in the room price, spa treatments are extra.

All was well, but it's true that for a 4 star hotel the breakfast is a bit simple. There are many dogs in the area barking during the night, but this is not the hotel's mistake. All in all, definitely worth the price, especially because of the spa.

Great conference facilities. Gym is much better than in similar hotels. Good coffees. Relatively quiet.

Restaurant is a bit dark. Outside sitting could be arranged.

The location is great, staff is really nice. Food was really tasty and the spa was normal.

For this price I would expect something more modern. For example the bathrooms should be improved. The reception was little bit chaotic about the airport pick up.

The room was spacious and very clean! Comfy beds.

The room was so clean and elegant. The staffs so welcoming and helpful!

Nothing really.

The reception was very exceptional.

Nothing

The staff is very friendly and helpful, great tips on where to go as well as getting some amharic lessons with some of them if you want. The hotel is just a ride away from the main attractions in addis, and the food at the hotel is really good and fairly priced. will definitely come back to this hotel when I travel for work

the desk space in the room is a little limited, so not practical to work, but the wifi is great in the restaurant and i ended up working there.