Great location, villas and views. Love the three bedrooms all with private bathrooms. Also, we appreciate the guard keeping us secure. Our family of 13 enjoyed the facility and our 4 villas.

Many areas show their age and need work. The air conditioning on the top floor was struggling to keep the rooms cool. The top floor ceilings do not have any insulation and will never have efficient air conditioning unless insulation is installed. The AC units ran continuously even when set at 24C (75F). Communication with the facility was also spotty and needs to be improved. There is no main desk or anybody to call on a weekend.

The proper manager is fantastic!! She was so kind and helpful! Always with a smile for everyone and keeping everything in tip-top shape!!

great spacious rooms, clean, fully equipped

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It is close to some of the best snorkel and dive spots on this side of the island. The units are very spacious and have a good layout. The facility felt safe with 24/7 guard.

The surrounding and entrance are in bad shape. I understand the government will be improving the area in the next year. Make sure you understand costs so there are no surprises.

It was spacious and quiet.

The patio doors do not lock properly and even though it was a gated community it would of been better with securely locked patio doors. Maintenance did attempt to correct but were unsuccessful.

The room was really big and equipped at a high standard with dishwasher, washing machine, oven etc. All equipment was working well and also it had air-conditioning in all bedrooms. The staff, both in the office and security, were really helpful and accommodating.

The location of the property is a little remote from some of the main attractions in the Jan Thiel area. Without a car it is difficult to do the shopping, because the nearest supermarket is 20 minutes walking away. Beach area was easily and freely accessible, but since it was quit rocky for the children they did not find it ideal. The fact that there is not a small shop or breakfast possible on-site and the fact that the local activities are not really linked to the resort offer room for improvement.

We really liked the freedom of having 2 apartments so we could prepare our own meals and feel at home. No feeling of staying in a hotel or guest room, but our own place, which was nice as we stayed for 3 full weeks. The rooms were really spacious, well furnished and comfortable again very suitable for a longer stay. The guards were very friendly and we felt totally secure and safe. Also the fact that the buildings were fully accessible for wheelchairs and people with mobility problems was very nice. Great service. If there was any question or minor complaint, it got immediately attended.

With a few minor upgrades the apartments could go from good to excellent. Plates, cups and cutlery was so scarce that we could not use the dishwasher as we constantly needed to rewash the dishes for the next use. Also for a longer stay (like we did) it would be great to have at least an extra set of bedsheets or an in between change of sheets. Also the beach on the property could be 'dressed up' a little more, like having chairs available under the palapa's. Now it is just sand and palapa's and no place to sit otherwise as on a beach towel.

We arrived later in the evening so we got the keys from the security. The rooms in our apartment were clean but everything was older and some things were deteriorating (like the bathtub, showers, kitchen cabinets). The bed was very comfortable and there was no noise. From our balcony we had a view of the Caracasbay, this was very pretty, especially in the morning when the sun rises. Jan Thiel beach was a 10 minute drive. The surroundings of the apartment were pretty dirty, especially the beach. The kitchen was well-equipped. You pay electricity and water in advance, so you really have to make sure that you don't use the airconditiong too long and take shorter showers. Otherwise this will be deducted from your deposit. They are very strict about this. The complex has 24/7 security and the security staff is very friendly!

The hygiene