- Actividades y descansos: los tiempos estaban bien manejados. - Personal muy atento y simpático: nos hicieron una sorpresa por nuestra luna de miel. - Servicio de traslado puntual y cómodo

- En nuestra habitación por momentos se sentía olor a cloaca. - Servicios complementarios con precios elevados.

I like all the meals that are provided on board. Delicious and the staff were attentive, make you feel like VIP. I like all the room were equipped with luxurious bathtub and the view in room were out of the world.

Not entirely soundproof, can hear heavy steps walking in the corridor and upstairs. But once settled in, it became better because no one was suppose to walk around in the middle of the night.

Amazing property and amazing food

Everything, very professional, the food was great, drinks prices very affordable although you're in Halong Bay. The programme is full but you may opt to just relax and admire the breathtaking view from your room.

Nothing

Boat was lovely, clean, felt luxurious especially for the price. Bath was amazing and the porch was great for sitting out and watching the Bay. Facilities (dining room, hot tub, decks and bar) were all great. The staff were all super helpful and friendly, the guide we had on the boat to and from the cruise was charming. Food was some of the nicest we had in Vietnam, and all the excursions / activities they fit into our one night stay was very impressive, but didn’t feel rushed / expected to do them all. Would recommend doing the two night cruise however if you want more time to relax. Ha Long Bay is gorgeous, and a must do for Northern Vietnam. However despite swimming in the water during this trip, areas of the bay are quite polluted, which is a real shame but out of the Cruise’s hands of course. Overall, we would recommend to do this cruise to anyone visiting Ha Long Bay!

Hot tub could be hotter, and possibly updated. Aside from that we liked it all!

We had a fantastic time with Genesis Luxury Regal Cruises. They were in contact prior to our booking to offer there services of transfer from Hanoi to there boat, the transport was very comfortable and was seamless. It removed the stress of having to arrange a transfer ourselves. The staff on the boat and in the office were very friendly and helpful. We enjoyed the itinerary on offer, squid fishing, kayaking and tour on bamboo boats with a local as well as the sea swim off the back of the boat. The food on offer was to a high standard, thoroughly enjoyed as well as the cocktails. We would like to say a big thank you to the team for making a memorable experience.

Everything! Just the right balance of planned activities and no activities, great food, beautiful scenery, excellent and spacious room

This was an all-round exceptional trip! We were highly impressed by the room, balcony, staff, and food on board. Would recommend this to anyone looking for a bit of luxury in Ha Long Bay!

全體員工都很友善，客房舒適，景色優美。來到下龍灣、蘭哈灣請務必在船上過一晚，一日遊當天來回太匆促，無法好好體會。

食物偏油，牛肉咬不動，炒河粉軟爛得令人反胃，果汁飲料太甜，總之飲食還有很大的改進空間。房內的浴缸會漏水，無法泡澡。

Breakfast was great with an excellent choice of hot and cold food.

the cabin room

food was okay

The cruise was fantastic it was well organised and executed, we were kept informed of the activities perfectly . It was the perfect blend of activities and relaxation. The staff and crew were magnificent I cannot praise them enough in all areas. They made our experience so memorable. They were attentive , informative, caring, professional and very friendly

The staff were very positive and helpful, the excursions were great, the food was fancy and delicious.

Overall it was fantastic, there could be improvements in some places, being; Music in the restaurant was too loud, requested for a different meal yet got served the same set menu that we couldn’t eat, there didn’t seem to be a party atmosphere at night like on the video, and our balcony door was unable to close fully, other than that, it really was amazing and we enjoyed 99% of the weekend and would definitely recommend and would do again. Tonny was an absolute star and deserves so much!

Extremely friendly staff. Great service. Amazing views. Comfy beds. Baths in every bathroom. Schedule of activities to keep us busy. The big window and balcony in each room + access to minibar makes for an amazing time on board.

Decor is a little aged. Activities felt a little rushed. All the activities are at the same time for all boats so there are a heap of people at every spot. The company can attempt to coordinate different timings with the other boats to allow for a more secluded experience. All boats are parked in the same space overnight, so a little noise from other boats.

The whole experience was amazing

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We really enjoyed the cruise. The boat was beautiful and just like the pictures. The bed was really comfortable and we had lovely views of the karsts going by from the room. Loved the views from the bathtub although didnt have time to use it. The staff were attentive and went above and beyond. The food was amazing and plentiful, from the buffet lunch to multicourse dinner. It was magical watching the sunset on the deck in the evening. There were plenty of activities packed into the 24 hours on the boat including kayaking, a boat ride through caves, trying squid fishing, spring roll making demonstration etc. The transfer from Hanoi organised by the cruise made getting there easy.

Not really a negative for us but the itinerary is quite fast paced so a 2 night trip could be a better option if you wanted more time to relax.

The Ha Long Bay trip with Genesis Regal Cruises was a fantastic experience which exceeded our expectation by far. The ship is beautiful and of perfect size and condition. Our cabin - do yourself a favor and book 201 or 202 - was wonderful. It was very spacious with a big bathroom offering a bathtub in front of a big window and a very comfortable shower cabin. The privat terrace in the rear offered a marvelous view and gave us a feeling of exclusivity. We really enjoyed it. The program was great and provided lots of fun. Food was excellent and the service in general is great. All staff members are extremely polite and always committed to make their guest feeling happy. Especially Mr. Sunny is doing a great job. What needs to be highlighted as well is the embracing 100% customer satisfaction care taking initiatives of Genesis customer service. They start to care about you even before the journey has started. All transport towards and back is perfectly well organized with friendly drivers and very good cars. After returning from the trip they still keep in touch to make sure you go away with a feel of having had a perfect experience. Ms. Chee from customer service not only goes the extra mile but far beyond. She is doing an extraordinary job and make you feel to travel with friends. She organized everything for us even transfer issues after the trip and she does all that with the highest level of commitment we have ever experienced since we are traveling the world. Thank you so much, Ms Chee!!! We highly recommend a trip with Genesis and we will come back for sure.

This entire experience was fantastic. I cannot recommend Genesis enough. We were travelling with a 5-month old and they went above and beyond to accommodate our needs. The staff were exceptional, the food was delicious, and the cruise around Ha Long Bay was as beautiful and exciting as it was relaxing and refreshing. Would definitely do this again.

Amazing staff, wonderful food, must do the 3 day and 2 night package! It was very relaxing and a lot of fun and all staff was friendly and helpful. We enjoyed the bike tour, kayaking, and cave tour.

The staff were extremely friendly and accomodating, giving good attention and care to all the guest as far as I observe. Fantastic view. Clean and comfortable room with large bed and bathtub.

My shower was slightly blocked but they managed to fix it when we asked. Due to that, the room had a slightly musty smell which was resolved easily by airing the room.

However, everything was fixed & they made us super comfortable and took good care of us on board. Ms Chee was our contact person, truly a delight to work with, very supportive & understanding, thank you Ms Chee

Lower floor cabin was noisy. Choice of food was insufficient especially breakfast and beverages mix was not appropriate even second time.

Room is fantastic, super clean, very well maintained! Whole cruise is very clean, well organised. Loved the experience. Safe + well organised activities. Food is very good too!

The cruise was definitely a luxury cruise, the room was stunning with an unbelievable view and the facilities were superb. The food was fantastic and plentiful and the staff were amazing, so friendly and helpful. We enjoyed the 3 day 2 night cruise and it was worth every cent, we simply had an unforgettable experience.

The rooms were stunning, a great view, a super comfortable bed and a great bath! The boat was luxurious.

the room and view from the bed and bathroom was amazing, the crew was excellent, specially Sami

The staff were the standout. Facilities and quality of the boat and food were great.

service , staff , ambience , and overall experience was fantastic.

food . very few option for vegetarian and no Indian food at all so the taste was not there at all . we had to mix and eat with various things to make it edible for the Indian palate.

A truly magical experience! we loved the beautiful big bedroom with incredible views. delicious food. lots of activities to get involved with - we loved the cycling on Cat Ba! The staff on the whole trip from start to finish were exceptional! We were so glad we did 2 nights.

Nothing!

I arrived at the boat with food poisoning and the crew were exceptionally attentive. This meant that I was bed bound the whole time we were there, however because it was so well organised my partner was able to still enjoy all the activities.

very very very nice staff very good services. We felt very well very clean good food good bed nice balcony it is not a big ship and there are not many rooms big rooms

the fact that 10% is added to the price of drinks ( 5% VAT and 5% services)

We booked with Genesis Regal cruises after having read many reviews from different sources. We did the 2 night cruise in a premium suite full ocean view room with private balcony. Check in at the harbour was very efficient and quick. We were transferred to our boat swiftly and on arrival our bags were taken to the room while we headed for a welcome lunch. First impressions of the boat were excellent. The restaurant and reception areas are beautifully presented. But the real wow was our room. When we walked into the room, it was huge! Beautifully decorated and presented and the most amazing bathroom with separate bath and shower with so much room and a view to die for. Overall, we had a fantastic experience. We had a couple of minor issues, which the manager and staff dealt with in the most effective way, making us feel that they take customer care very seriously. They have had a tough few years with covid like everyone else and need lots of positive reviews to keep their ratings high which results in new bookers. Well we can highly recommend Genesis Regal Cruises. They are not the cheapest but they will ensure you have an amazing experience in a beautiful environment. The whole crew are friendly, efficient and welcoming and will go out of their way to ensure you enjoy your Halong Bay experience.

Would have been nice to have longer kayaking, and maybe a different area like light and dark cave area. But the area we did was still great.

Nice friendly staff. The Bay was gorgeous. The boat was well contain.

did not care for the small boat trip going to the big boat.