This was truly the best resort I have been to. The pictures online don't adequately describe how nice this resort is. The resort is very very large consisting of multiple hotel buildings connected by jungle like walkways or large electric carts. Everywhere is very well manicured gardens and water features. Upon entering the resort by uber it takes 5 minutes just to get to the resort taxi station. Then an electric cart takes you and others to your designated hotel. Not only do they have large hotels but they also have a center plaza where you can buy some groceries and small dining. Everywhere you can see how well built this place is kind of like an amusement park. There are many pools to choose from with pool side dining and bars. There is also an entertainment center which is very grand and has shows every night. In all the beauty of the construction of all the building is breath taking.

Lovely property, very comfortable. Loved all the options for pools.

We had a wonderful experience at the Grand Mayan. The condo was lovely and very spacious. The grounds and pools were fabulous and being near the beach was an added factor. Would have given a 5 star if not for the day of check in. That had nothing to do with Adams condo but the resort needs to improve on their process on that first day. Would recommend this property

This is our fourth visit to a Vidanta location and second time to PVR. The grounds are beautiful, beach ocean everything is wonderful setting. The staff is very accommodating very friendly goes out of their way to make you feel happy. There were lots more food choices than last time we were here so you don’t really need to leave the resort. Food was good and generally priced OK unless you’re gonna order expensive drinks or Big meals. It would be helpful to have at least one other place for a simple small breakfast. About the only thing available is the huge breakfast buffets. The downside of course is the hideous sales pressure. Everything about this place is geared towards selling you a membership or getting you to attend the high pressure, rubber hose sales presentation they claim is “only 90 minutes” but in reality 4-6 hours. Would you do succumb and buy membership every time you come here there’s huge pressure to upgrade and buy more or buy into more expensive part of their program. It’s easy to see that they are putting most of their effort and money into making the more expensive portions of the program like Grand Bliss and Luxxe look nice, while letting the older parts like Mayan Palace and Grand Mayan age and nit be so inviting. The object of course is to make one feel that they must upgrade and pay more.

Booked with Adam. Was shocked at the deal he gave...and we were prepared for a low level parking lot view. Nope - 9th floor - looking at the mountains and the ocean. WOW! They asked us if we'd like a free breakfast to learn about the timeshare during checkin. We politely declined and then had lunch by the pool until our room was ready. We had one more call inviting us, we said "we would rather hang out with family" and that was it. :-) The resort is HUGE. It is walkable everywhere. They have shuttles and we waited at most 3 minutes for one. We brought ponchos for our two kids (6 & 8) - which worked great! The lazy river and slide were fun. There are so many pools that they were never too busy. The wait staff comes by often and are so pleasant. There is a little market onsite where we painted pottery. That was fun for a rainy day (we had many). We also made good use of the plunge pool. Kids club has fun activities for an afternoon or night out. The food onsite is amazing....and they celebrated my daughter's birthday THREE times. That made her feel awesome. The crepe place has gluten free options. Havana has a beautiful view and you can get pizza for the kids from next door. We went to the Sancutario nightly and loved the mariachi band and sand art. It is kid friendly! The mexican fiesta was a bit cheesy. The workout facility is nice. I used the spinning room a couple of times. I watched a class on my iPad using the wifi that was included. It worked great. They came by and gave a cool towel which was a nice touch. They have trails to run too with signs to follow. I got a nice 3 mile run in while touring the grounds. The beach was nice. Not too many people selling items. What was awesome was the turtle sanctuary. Turtles nest on the beach and they relocate the eggs to an enclosed area. If you check it out before 9 am, you will likely see baby turtles! We saw a turtle nest on the beach - and the staff was sure to keep people away and answer questions. Loved it. Also - get a fruity drink from the stand...good price. We got a coconut and they chopped it up to eat and an awesome pineapple drink. It is only 10 minutes from the airport and there is a free shuttle. If you book this place - walk past ALL of the reps that have "vidanta" shirts and signs and go OUTSIDE to where the taxis are. Take a left and walk to where you see the real vidanta people. Ignore the concierge people offering to help. That was our only hiccup on our trip!

Service not so great Great pools

Had a great time and the way they cater to the kids is amazing. A few things could use some minor maintenance but didn't effect our holiday. Definitely coming back

Everything was perfect from the start, Adam was so easy to communicate with. The property is enormous, we have 2 small children who enjoyed all the swim features for kids. Lots of activities, nice gym, fireworks, pool parties, Zumba every morning poolside. A great family resort. The staff was friendly and helpful. We felt very safe and are planning to return after they open the theme park. Immaculate room & grounds.