beautiful

Family rooms and lots of space in the hotel.

It isn’t set up for kids. Whilst the evening buffet restaurant had a basic kids offer. There was no where else to be. It needs a more family friendly bar or cafe

Reception staff friendly, nice area

Noise in the room made it impossible to sleep. Unclean. Run down. Poor response from staff when I brought it to their attention. Management offered to partially refund the room then never did so and stopped replying. This doesn't meet De Vere standards. Save your money and go to another hotel who value repeat customers.

Location, facilities and services all great 👍

Back door to the garden was not shutting properly and I was cold. Otherwise good size room, clean 👌 😌

the amazing swimming pool which was a real bonus for a rainy stay between Legoland and the Windsor Castle, amazing breakfast, great restaurants available on site for dinner

the beautiful facade of the hotel that is featured on the picture is not actually the hotel, but just nearby, but fair enough ;)

Beautiful grounds and location, nice room.

unhelpful staff- booked dinner reservation upon arrival, when we went to the restaurant they had no booking the managed to find us a table but we left after an hour without even being spoken too. we spoke to someone who dismissed us and again in the morning. We have emailed and received no response.

It was clean

Three other travellers and myself who had lost luggage and missed flights due to delays booked this hotel exhausted at 2am. I asked for a late checkout but was flatly refused. Basically I paid 200gbp for 8 hours. The hotel is an absolute rabbit warren. Never seen anything like it. Endless badly signposted corridors. The room was completely devoid of any character whatsoever but I guess that’s personal taste. It felt like a room in an office. It’s a 4 star hotel but no body cream. I can imagine many travellers end up there with no luggage. Small touches like cream would make a huge difference. One of the travellers had booked a room for 240gbp (the only room available that was for 3 people) for a checkin at 2am. She hadn’t noticed that she hadn’t checked the option box for breakfast when booking. They charged her an extra 20gbp. I understand that she hadn’t paid but she was barely spending any time there. I asked if they would consider waiving the fee but they flatly refused again. Maybe I’m expecting too much but a little compassion, understanding and a personal touch would go a long way to getting favourable reviews. This hotel does not get my vote and I would definitely not recommend it or stay there again.

The camp bed for my 7 son was broken The hot water stopped during our shower The breakfast sausages & eggs were not good quality

Stunning location Friendly people Great breakfast Clean

Nothing

Desayuno muy bueno, pero habitaciones muy basicas. Aptas para internado de colegio, no de un hotel.

Todo no me gusto para el precio. Me siento estafado.

Clean, beautiful surroundings, amazing structures inside (the chapel), warm pool

Very little staff not at all helpful had no knowledge of your booking system. First impression worst ever. School children employed with no experience working with public.

Location

No room service on the 1st evening.

We got upgraded The bar staff were great The restaurant staff were a bit inexperienced, but OK

The front desk staff couldn't answer some simple questions WiFi was down in the Green Wing, but nobody could tell us anything

Helpful and Happy staff. property kept clean & tidy & was vibrant + wonderful breakfast.

N/A

Beautiful kept grounds. Friendliness of staff. Breakfast was amazing. Very clean. Good location.

Room was claustrophobic. Absolutely tiny. Only a foot between bed and wall on two sides. Bashed my ankle twice which is now bruised. Nowhere for our suitcase - it ended up in bathroom. Wardrobe offered no space for clothes as it was full with ironing board, iron, hairdryer, safe, spare linen, coffee/tea & kettle tray, so clothes had to stay in suitcase as there was nowhere else. Signposting to room is poor. I got lost twice!

location, setting and period property

n/a

Nice room, good breakfast

Staff were too officious and seemed overly focus on taking payments, over service. Evening meal options were reduced to a £25 a head buffet that closed at 9pm.

The staff were all very friendly and welcoming. Loved this hotel.

affordable, and comfortable

nothing

Everybody enjoyed bed time the mattress are super comfy. They do a varied breakfast so it suits everybody's taste buds. The property is well kept and the rooms were really clean. A relaxing time in great surroundings would go back again.

The food at the open buffet restaurant was disappointing, and the lift was not working on arrival so we had to take suitcases up the stairs we were not told by reception that the lift was out of service.

The room was a good size for a family when you have children you need space. The children loved the room it was cosy. We loved the open space outside so the family could have a walk and the children could explore the hidden garden.

The second room was a disappointment the window was so high you could not see the view unless you stood on a chair. I was able to ask for the room to be changed and they were accommodating, the room was even better. My family was very pleased with the change as there was a view and the room was flooded with light.

location

pillows and heating