Excellent service

£170 with no breakfast taking the piss a little Breakfast was basic

The spa

The reception staff were not overly friendly, more like a robot, did not understand how we wanted to pay. Was just not a great experience

The room was nice and big and neat, I had a robe and slippers and everything was clean. The staff offered me a chocolate chip and nut cookie when I checked in, which was nice, and they left chocolate and sparkling water in my room when I checked in. They also wrote me a nice welcome card that they left in my room when I checked in. I also thoroughly enjoyed the sauna, steam room and pool.

The staff were lovely and the hotel had a good vibe. We also got a complimentary upgrade to a slightly bigger room which was much appreciated as a family of 4.

Could not connect phone to TV or YouTube/Netflix etc.

1) The room we stayed in was very cold both at night and during the day! The heating was automatically turned off continuously. 2) Our reservation was made for four, and there was only one bathrobe and one towel! 3) There was no fridge in our room and the hairdryer was broken! 4) We had paid breakfast for three days, there was no choice for food and there was the same food at breakfast and the food was not tasty! 5) The windows in the entire spa were very dirty! I think that the spa center is not cleaned every day!

I liked the room and spa, breakfast was nice, Mara was very helpful, my stay was made better by her.

I paid for this hotel 2 weeks prior on booking.com however the receptionist staff on arrival told me that I had to pay again as it had been declined even though the money was taken from my bank weeks ago, I was told that the money from booking.com would just go back into my account. I thought I would ask the receptionist staff about this again the next day as the money had still not gone back into my account, I was told they will look into it. On the third day I spoke to the manager and she said that it had been an error on their part and she could see I did pay with booking.com previously, she said she had processed a refund and it might take a couple of days. However it’s been 4 days and the money still hasn’t gone into my account!! This has caused me to go into my overdraft as I wasn’t expecting to have to pay out another £500 on top of what I already paid!! I would like this money back and I would also please like some compensation for my troubles.

Bed was comfortable. Room service was swift and polite. Bathroom relatively clean. Difficult to think of anything else considering the price and claim of 4 stars.

Room. Tired. Crumbs on dressing table upon arrival. No offer of complementary hot chocolate like other double tree Hilton hotels. Could hear entire conversations through the wall early in the morning. One of the bathrooms had a broken mirror fitting. Carpet looked neglected. Cups in the entire hotel far too small. So disappointing. Restaurant area seating was atrocious. Dirty and tatty. Far too overpriced for what was on offer.