Nice rooms with good space

The extra bed did not work

Excellent and well equipped room and lounge area.

The size of the room was good, as well as the bathroom/shower.

The duvet was smelling as it has been used and not washed. We booked a room, arrived late, 1am, and we have been contacted by the hotel staff to complete the payment and to give us the information about how to get the room key. When we arrived, there was no key in the box outside the hotel. Luckly, sime staff were still there and they managed to help us. We booked a double room and got a twin, two single beds, one next to the other.

Perfect location if you are “on your way” - 1 min from Autobahn.

No 24-hrs reception so tricky if you arrive late and all the key boxes are “fully booked”. Garage was not closed until late which gave anyone free access to the car full of holiday stuff.

The staff, the girls at the reception were very nice. took the time to show the room and were positive. it makes you want to recommend the hotel to others! Many thanks to the girl at the reception for her kindness!

Hotel was fine

At check inn we were told the room was not prepaid. So we paid by credit card. Turned out that the room was prepaid, so we paid double. Now almost 2 months after our trip the hotel has failed to refund us despite multiple calls and email. Horrible customer service at Plaza hotel Regensburg

Free parking, good breakfest

Cold water in the evening.

Appreciated how fast we booked and online check-in. Last minute reservation. Clean and pleasant

Warm water was not working and fixed only in the morning. We needed a shower after hours of driving and we took a cold one. Kids didn't like it. Price was also higher than expected and not at a walking distance to center. Needed to drive and parking places not enough in front

Clean room, good breakfast and nice and proactive personal on hotel reception and restaurant.

Junior suite

quiet clean room friendy staff

Breakfast (Expired food items, not very appetizing) Very slow WiFi connection No cellular internet connection in room Too warm (20-22°C) with heating switched off

Nice and clean

A little bit on the expensive side. They told me that checking out one hour later would cost money...

breakfast

bad smell in room. noisy

Although the outside of the hotel does not look very promising, the interior was beyond my expectations: recently renovated, with a modern, pleasant air, very spacious rooms, warm carpet, underfloor heating in the bathroom, large and comfortable bed, clean linen and friendly staff ( customer oriented). We had a small problem with the refrigerator and the boy at the reception immediately solved our problem with a smile on his face. We thank them in this way! We will gladly come back here!

There is nothing to complain about.

All perfect

The room was spacious, clean, warm, and comfy! Everything you would need is there. One suggestion: to put the extra hygiene items in the room's bathroom instead of putting a note that you can receive them in the reception, and a small water kettle ;-)

the internet was almost not working. But they promised to take care of it. I would still stay there again in spite of that.

Our family of 4 travelled across Germany and we had a nice room for one night, a large bed and 2 sofas. The room very spacious. Breakfast was great, no buffet. We were served a plate that was more than enough, with our choices of food and drinks. Everything tasty and fresh. Another good thing was how close it was to the highway, yet no noise disturbed us at night.

I slept on a sofa and it was too firm for me; I did not sleep well because of that. The bed was more comfortable, I heard.

Pregnant smell of cigarettes in a Non-Smoker room. Bathroom shower not so clean. Stained carpet.