Clean spacious rooms. Lovely spa. Nice food in the restaurant. Friendly helpful staff. Good value for money. Great car park.

Only thing for us is the upstairs rooms with the slopping ceilings and my partners head!! Haha

Location was good Room clean Nice looking

We wanted to swim at around 4.30 but we’re told the pool was full capacity. We weren’t aware this may happen. One of reasons property was chosen was because we enjoy swimming. There was someone noisy above us, pacing during the night.

Breakfast

Payed for superior double was like a box room Blind broken, stained badly chairs Overlooking courtyard, needs darker curtains

No draught beers available and when one was it tasted like water had to return multiple times, the food we ordered took over an hour to arrive and when it did we couldn’t even eat it- paid £8 for 3 burnt cold chicken wings!

The room was lovely very large and the bathroom was huge

The bed needs replacing in room 304 I think this was the number We have stayed on many occasions but this bed wasn’t good

Buffet breakfast, lots of choice , lovely food.

Water pressure in room poor, shower floor slippy.

We didn't have the breakfast as bad stayed there before and it was always cold Staff are always friendly and helpful

Poor decor in the room..was over the kitchen very noisy fans and hot. Was able to open the Window but no blind or netting so could be seen

There was a lovely pool and spa area. Quiet and safe location

The bedroom was very tired and dated and the knobs on the drawers and wardrobes were not fit for purpose ie came off when tried to open up. Very old and battered fan in room very ineffective and this was an exceedingly hot day

The staff were friendly

The hotel was so hot it was unbearable, the worst sleep I had in very long time.

The staff were exceptional. Every single person went above and beyond to serve us.

The hotel was a bit dated and needs a new coat of paint. We couldn't watch the rugby in the lounge as the tv's didn't have prime. It would also be good if there was a games room, at the very least a pool table. Not much for teenagers to do.

The location was close to where I needed to be. The hotel communal areas looked nice, however we did not use them.

-Hot water tap was scolding. -When trying to adjust the shower, the shower head fell off as it was only balancing on a fitting (nothing secure to put it) where it fell off and sprayed boiling water up my arm which left some irritation. -Curtain was ripped so room was light around 4am. -Room was extremely warm, and even sleeping with the window open did not help. -Room key failed at midnight. Husband went to reception and there was nobody there. Phoned the number listed to call, which called the phone in front of him. After 10 mins, someone reset our card. This card failed so he had to go back, called again. At this point they said the battery on the door had failed and they would need the master key. It took half an hour in the end to get us back in our room.

Cleaners and chefs were really friendly. Pool and spa facilities were nice.

The hotel feels quite dated and breakfast was hugely overpriced for what it was and cold by 9.15am and being cleared away by 9.30am even though it was meant to be available until 10am. The dining room isn’t dog friendly and we felt like we were inconveniencing staff by eating in the library area (which is a little distance from the main room and not set for anyone to eat there so be prepared to ask for cutlery etc) the carpets were also cleaned around us whilst we trying to eat so conversation wasn’t possible. We felt quite unwelcome there. We sadly wouldn’t choose this hotel again which is a shame as this could be a lovely place with a little more care

Staff were friendly and welcoming.

We have stayed in several Best Western hotels previously but unfortunately on this occasion we were disappointed. The first room we were given had ripped curtains, an iron mark on the carpet and the room looked very tired. We requested a change and the 2nd room was better. For the money though I would expect a higher standard of provision. Staff were all friendly and attentive.

Location not too far from a wedding venue we were attending.

Small faults which need repairing, tap in bathroom not secure and also slip for keycard temperamental.

Ideally located for our visit

The bed in our room needs a new mattress

Everything you need for a very comfortable overnight stay

Nothing

Lovely room gorgeous bathroom swimming pool and jacuzzi was nice and the mini pamper in the health club was fantastic

Food was not up to standard breakfast was a terrible experience had to ask for plates eggs were just thrown into the server broken and dry Bed was sunken where springs had gone Steam room was closed as was the main restaurant so bar food only had the chicken curry which was very dry and extremely salty not nice at all

plenty of free safe parking, excellent dinner, helpful staff, standard room was a good size

Breakfast was a bit poor old scrambled eggs on offer shame the was not any fresh fried eggs (but I did not ask maybe they would cook one )

Not much

Expensive

the room was really nice and clean.

the pool changing room wasn’t the cleanest. I think it just gets a lot of people using it so may be hard to keep on top of.

clean comfortable rooms, good food in the restaurant, mostly friendly staff

No plugs by the bed! Could do with a lick of paint and carpets cleaned

Spa and the deluxe room . But no bath and the furniture needs up dating . ? Mmm

The big bed

The staff were amazing the girls on reception, Adina and Hannah were so helpful nothing was too much trouble

The kitchen staff in the bar were a disappointment. 1st night, our meals came out 15 minutes apart so mine was cold when my companions meal arrived at the table. We mentioned it to reception the next day as we were eating at a different restaurant so we were given a complimentary drink. Next night we decided to eat in the Bar...... they got our order wrong 😕.