We always love our stay at cairn we are up every two weeks at the moment due to having some treatment at freemans hospital. We find the beds so comfortable, staff lovely and rooms nicely done out.

This stay we found our room not to the same standard. The TV wasn’t tuned to over 1/2 of the channels, no towel rail in the bathroom. Just a little in need of deep clean on upholstery and curtains.

Water leaking in the room, complicated room locations, unsupportive staff.

Location was good.

Paid for the Cairn Hotel but got put across the road in the Carlton. Room was unbearably hot on the top floor, tiny fan to blow around hot air, no air con or draft coming through the window which was covered in bird mess and the smell of kitchen grease coming from the restaurants below when we opened it, pigeons flapping around all the time too even at 6am in the morning and trying to enter the window. All red stains over the duvet (Looked like blood). When asked to change room they said there were none available even though there were listings available on Booking.com and to just lay on top of the quilt if we were warm (We were anyways). Even the fridge wasn't cold. Definitely the worst sleep and hotel experience I've ever had. Never again.

Comfortable rooms, excellent customer service, with a bonus of free parking as well. A good place to stay for the Great North Run with just a 30 min walk to the start. Some rooms are in the building over the road above the pub. Although some reviews here complain of noise - it's stops at 11pm so doesn't really disrupt sleep.

Some hooks or a towel rail in the bathroom would have been nice!

The service from the staff was lovely, especially the female receptionist.

The heat. Accessibility. Being over the road from the main hotel. Pictures don’t look like the rooms.

The breakfast was good but not outstanding.

The confusion between reception and the restaurant and subsequently being challenged on whether I’d actually paid or not.

clean

not advised about which hotel it was for and i hadn’t heard about the parking. so when i needed to leave for a family emergency she was a little annoyed but did sort it out

Reception Staff were really lovely and friendly

Very good. Spacious accommodation, and the restaurant was eyond expectations. Will stay there again.

location

Additional heater in the room was very welcome. Food in the hotel is very good. Staff are lovely. Very close to other restaurants. Very handy for the Hospital.

Room was noisy, every door slams shut! Parking is a nightmare!

Our second stay at the Cairn and no complaints. Friendly staff at reception on arrival and leaving, Our room was again nice and quiet and also cosy. We stayed Fri and Sat nights and no problems with noise, even with there being a home game on! . Definitely be back a third time!, 😊

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great location. comfortable bed and quiet room

clean look, the big comfort bed

no lift, it’s a struggle to carry the luggage up to attic, a bus ride away to city centre

noisy, not so much the bar beneath but the other guests in the night

Great location in Jesmond. Comfy bed. Great shower. Quiet room. Excellent breakfast.

Room was dusty. Kettle and tea tray covered in dust. Rug a little stained in places. Otherwise room clean. No-one on reception when we were due to check in. Had to go hunting for them as didn't answer the phone there to call them.

clean and modern. having music speakers already in room

the room was pretty small and not much room to get ready as we was tripping up over each other with room being small. breakfast was ok but not great

location and the bar

N/A

Good value for money good location Free parking Friendly staff Would return

We had breakfast booked at the hotel and because of staffing problems we couldn't have it in the hotel However we were offered a takeaway continental breakfast or we could go to another hotel which we did But we were disappointed as the hotel restaurant looked really good

Great location, parking on site, cheap mid week

Bit noisy in the morning