The staff are very nice and professional.

To much noise from the river

Situated close to cable car

I accepted an offer from the hotel for tickets to the cable car and a lunch pack. Clerk at reception allegedly had no record and made no secret that he did not believe me. I showed him on my laptop it was sent in time. Then he had to pbone his boss. He came back with a smug smile saying his boss said no. It is something that could have been rectified easy but the hotel did not. The young man at reception had a condescending attitude as if I am stupid, asking me regularly if I understood. It was not because of the language because we both spoke fluent English. Very unsatisfactory experience I would not expect from a 4 star hotel.

The location is ideal for the town centre and the cable car. The hotel was very clean, and our room had a great view of the mountains from the balcony. The reception staff were very friendly and helpful.

Our room did not have air conditioning, and the balcony is not private so we could not leave the door open at night. It was uncomfortably warm in the room at night, even in May. We were on the 1st floor directly above the restaurant, and there was a lot of noise early in the morning from staff moving furniture around downstairs.

Undoubtedly the nicest and most helpful staff of any hotel I’ve been at.

It would have been nice if the spa/pool was open past 20:00, but we still enjoyed it our first day there.

it did have a boutique feel and despite other reviews the rooms were a decent size. for the most part, a majority of the staff was very friendly to include the restaurant, where the night shift was exceptional. the shuttle driver was very kind and worked very hard to get everyone to ski resorts.

like other reviews, the warm pool was not actually warm, it’s a normal size pool and nowhere to sit around it. the hammam and sauna were also very small if there was a post ski rush. the rooms had no hooks for jackets on the walls or robes, minimal hangers abs nowhere to put your clothes. our door lock was broken, it required several attempts with with key, or changing it out entirely. we weeeright by the elevator abs it banged every time it hit a new floor, and with paper thin walls, we heard everything. beds were not comfortable. The most notable issue was how rude a male staff member was to us with the lock issue. after having changed the keys numerous times, and inserting several times before it actually unlocked, we went to explain to him and I noted I would prefer not uo have to go up to my room again with staff to show them whether I knew how to unlock a door (as it had happened twice previously) he interrupted me, and said could you stop talking so I can. then he insisted on coming up and watching us unlock the door, abs of course it worked this time, but it should not take several times for a lock to work. he was extremely condescending and looked at me and said “see, it works. so next time before coming down and getting staff, try the lock a few times” it was extremely jarring and rude.

Room was really nice, but really warm - had to keep the window open to cool it down Hotel shuttle bus was excellent The breakfast was lovely The staff were excellent

The corridors smelt a bit damp The noise insulation isn't great in the rooms - could hear people in the other rooms

great location, comfortable rooms . shuttle service to the slopes was wonderful thank you

pool/jacuzzi could have been a little warmer