The staff were very good at customer service and thing was too much trouble to try and fix. We had Club rooms upgrade as we had an issue with dates etc. We were even offered a coffee after a poor nights sleep so the staff were excellent.

The noise from the family room above me! Why out Club rooms under family rooms?? The first night I had a cheerleader practicing until late and then up again at 6.30! I was offered a room change but as they had checked out I stayed out. The new family were just as noisy, slamming doors early (6.30am) on a Sunday, they were loud talkers too so I got very little sleep either night. not the hotels fault I know and the staff did all they could, but swap the rooms around so family's are below as they are naturally noisier!

Room was clean and accessible. Gym and swimming area were very clean. Breakfast was good apart from fruit juice (30% juice 70% water). Coffee machine was not maintained on the first morning and as a result the quality of coffee was really undrinkable.

Sadly there was a big, noisy group of children from a dancing school staying that were not being directed by caters or parents during the night and the noise continued until after 1.30am. Staff were unable to do anything about it.

nice clean and had all the things we needed

the room service didn’t work both times and the bed wasn’t comfortable

Easy self check in with help if needed. Rooms nicely decorated. Breakfast was fine.

Rooms a bit warm and stuffy even with window open and fan on.

convenience

on the website the post code was wrong and we ended up in Nuneaton very confusing after a long journey from Wales We had to ring the Village in Coventry for correct post code however Michael was very helpful and apologised and gave us a complementary breakfast

Everything but read on in 'What didn't you like'

Having to pay £10 for car parking for 2 days when it was clearly stated we are hotel guests. We didn't request an ACCESSIBLE room!

The staff were very helpful and friendly, the evening dinner was very nice, the bar very comfortable and pleasant

I didn't like the self check in, like the choice. The lighting in the room the was inadequate, very dark, made it very difficult to get ready for the awards evening. The rooms could do with refresh. Breakfast wasn't very nice Car park was very tight.

nice

nothing

Had the party night very good

Breakfast poor had better at wetherspoons no fried egg mushrooms tomatoes and barely warm

location was good for our purpose.

breakfast both mornings were very poor. bacon was uncooked and dishes were left empty for quite a while. woken both nights by noisy guests next door. shouting at 2.00pm is not what we wanted

Breakfast was poor The bar is like being in an empty hall geared up to watching soccer. There are a lot of stairs to the rooms which are far away Rooms are pretty basic

Somewhere to go that wasnt designed for footballers Less of a commute to the bedrooms Better food

Wish there was decaff tea and coffee available in the rooms.

Spacious room and clean. Food available as required

Could hear floors creaking and noise coming through the walls, made it difficult to have a good nights sleep

Not much

Rooms was dirty no towels sauan busy food wernt the. Best

Great staff, great facilities, great stay

Easy self checkin/checkout. Clean room with a fabulous shower! Facilities all in one place including plentiful parking.

Food choice from the bar&grille is a little limited. Would love to see pizza added to the menu as an potential alternative to burgers or salads.

Easy access within walking distance to the party I was attending. Nice clean and spacious room. Very comfortable.

Should be glasses in the room rather than drink out of mugs

everything

nothing

the gym and sauna. Decent bed

The food was poor. they gym area too busy.

The room was perfect for a family of 4. The pool was lovely although limited family changing facilities. We liked that there was a Starbucks on site too. The staff were always happy to help and super friendly.

We dined in the hotel restaurant in the first night. Felt the menu was a little limited and pricey. The food was nice but we didn't dine in again.