The staff. The location. The all round cleanliness and presentation. The food and our room.

We had to change our room due to steep stairs and this was handled superbly by a gent on reception named Pip. A very professional and courteous member of what is a great staff team. Super location and tremendous gardens .

Historic building, quiet location, clean and well maintained, comfortable room, friendly staff and good spa facilities.

Restaurant evening menu was limited although quality of food was good, choice was limited.

Beautiful grounds, comfortable bed and great restaurant for dinner

Steam room wasn’t working, no apologies from the spa staff, sauna was tiny and spa facilities aren’t matching the price tag. Breakfast wasn’t great, had to wait 20 min for coffees to arrive and it’s a buffet style with limited options

Great reception staff, very helpfull. Amazing setting, very close to many attractions, and Stratfford town, but has a very private location. Great quality of food. Would like to mention one of reception staff Florin, who was especially helpfull throughout our stay!

The Manor House is just that. Beautiful old building sympathetically modernised to accommodate all you would expect from a top class hotel. It’s history is well maintained and a pleasure to have experienced. The only proviso being you certainly need to be able bodied to negotiate access in some areas. However there is provision to assist people’s needs. The period features and fixtures and furniture are all outstanding

We didn’t have any criticism. The only thing I would comment on is be prepared to pay above normal rates at the bar and food. Example being a bottle of wine could cost anything up to £40. But the experience overrides the cost

Dinner was good. Staff were friendly.

Although plenty of staff, bar area staff weren't attentive.

The staff were great in sorting out a different room without any hassle including when I had to return to reception at the end of the evening to recover some stuff inadvertently left there.

The Barn room I originally booked. Might as well have been sharing my room with the bloke next door - think I’ve seen thicker paper than the dividing walls.

Breakfast was very good, dinner was good too except the starter was very very small

The size of the mackerel starter

It was so clean and such beautiful spotless grounds. Had a fantastic couple of days and amazing weather too, so just perfect. Staff were all so friendly and polite.

Nothing, loved it all

- no customer care rigid jobsworth mentality - and putting price up after confirming stay and price - poor staff need more training

Room was excellent as were the staff, very efficient and friendly. Food supurb

wonderful location and history. lovely staff.

No lifts. Need a porter service.

Friendly and polite staff. Clean rooms. Warm and welcoming. Breakfast was yummy.

Nothing everything was perfect.

large grounds for dogs, clean, rooms spacious and cosy.

Beautiful room and excellent food

As it is a spa I would have expected slippers in the room. It is winter and I had a choice of boots or stilettos neither of which I could wear to the spa. Very stingy on tea and coffee in the room only 1 bag/sachet per person

Breakfast was fabulous, perfect start to the day.

Nothing really, except that we had to state what time we were coming down for breakfast, though that's understandable as the hotel was very busy.

Evening meal was ok but only a choice of around 5 items. Long queues fir breakfast even though bookings had to be made. Seemed short staffed and even after chasing a couple of times the tea and coffee for breakfast ever turned up.

Room was quite noisy. Sounded as if drains were being cleans at midnight and room was very hot even with radiators turned down. There was a portable fan that could be used in the room though.

Beautiful building with fantastic facilities. Very clean and modern in a period building. Staff were very welcoming and friendly. Lovely pool and bedrooms, beautiful gardens. Good choice for breakfast and self serve meant you didn't feel hurried.

Had a few issues, we ordered a sharing plate at the bar but it was never put through to the kitchen. After 40 minutes wait we chased it up and found out the issue. Staff were very apologetic and we were given a free drink. That evening we booked a table at the restaurant and after being shown to our seats were left waiting half an hour with no service, (it didn't look particularly busy either), my partner had to get up and request someone take our order eventually, we were sat there all that time with menus closed and just the table water to drink! When our starters arrived mine was the wrong one, we highlighted this and it was rectified promptly and we were told our sides would be complimentary as an apology. Very nice, but we had booked a half board package so actually they weren't free in the end! We mentioned our issues on checking out and the staff member deducted our bottle of wine from our bill. All in all, the staff went out of their way to resolve any issues and make good for errors, but it did take away somewhat from the stay that these were make in the first place. The staff were very professional and helpful, just a shame some of the processes were lacking a bit.

we love the location. Some members of staff ) restaurant) were amazing

we couldn’t use the spa facilities it was overcrowded, and there was no space to sit or chill by the pool. When i addressed it with the manager he was very defensive about it, and didn’t compensate even offering a small drink.