Mercure Nairobi Upper Hill
About this hotel
Situated in Nairobi, this charming hotel for $97 per night is a fantastic choice for your next trip. Each one of our experienced members of staff is dedicated to providing a service that makes your stay unique, Thanks to their genuine sense of hospitality and their attention to every detail, they offer personalized service, going beyond guests' need.
Amenities
Pool
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Smoking allowed
Parking
Laundry
Balcony / Patio
TV
Wheelchair accessible
Gym / Fitness Center
Map of Nairobi
Reviews
4.0/5.0
Good(109 Reviews)
100% verified reviews
4.0
The location was ideal for our onward journey.
The accommodation was a bit run down and could have done with a deep clean. We were a family booking but our rooms were spread across different floors and we couldn't travel between floors on our specific room pass. We were only given 1 room pass which meant that when my husband left to give my daughter and mother in law items from our cases, my other daughter and I had to wait in darkness for him to return with the key card.
7.0
Good location in Upper Hills
poor maintenance, bad beds. Rooms fairly ok
8.0
- didn't have time for breakfast
-
- the quick menu offering could be a little larger with a few diversified items such as toasties etc.
10.0
High quality rooms, high quality breakfast, and extremely professional staff. A special mention goes to Veronica, who kindly satisfied any request about my accomodation and travel necessities.
10.0
the staff is very nice and polite
the gym is very well equipped
rooms have bathtub and shower
the bed is not very confortable
the view from my room
the key was not working well, I had to reactivate all the time
8.0
Staff great good and facilities were adequate
Location is a little bit doge
9.0
Great accessibilty
9.0
Ontbijt was ala-card and perfectly served with more than enough choice. All staff were very friendly and helpful.
Rate for late check-out and early check-in was reasonable
Light in bath room was broken. But fast repair was there.
4.0
nice stuff
we ordered room for 4 and we got room for 3, so 9 years old slept with us. the restaurant was really not good; received the entry after an hour and the steak smell bad…
9.0
It was clean and well-run, and the staff were always pleasant and hospitable
There was no way to control the heating or to make my room warmer. The key card also needed reactivation at least once every day.
1.0
Breakfast was ok. But this hotel is on its last legs and will probably cease business in this year
Everything else
5.0
Staffs, internet
Old lift, room key, no push shower
7.0
Fine hotel in the financial district. For visits there it is perfectly acceptable. There is a big gym and a small pool. The people, as everywhere in Kenya, we’re very nice.
The gym had a sign that it was closed, but it was open. That was confusing, it should not be difficult to take down the papers on the door and the sign. The gym had fairly old equipment, but overall worked.
4.0
Cleanliness was excellent. Bed very comfortable.
Lack of transparency re costs. You need to be clearer on how you are charging for e.g. breakfast. Please state clearly that guests have a choice of a la carte or breakfast buffet - and list the costs for both. Basically I felt that you were overcharging for everything. I would not want to stay there again. Also please don't call me by my last name - it isn't polite! My name is Liz.
10.0
beautiful
the food
10.0
.
.
7.0
Breakfast average
7.0
Music noises
9.0
not being able to use the gym and pool due to vivid restrictions
5.0
Breakfast was OK
Dinner was very long Almost one hour and a half to have our meals
And expensive : twice the normal price
No possibility to have one room for late departure
FAQs
How much does this hotel cost compared to others in Nairobi?
The average price for a rental in Nairobi is $92 per night. This rental is $5 above the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Mercure Nairobi Upper Hill. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Mercure Nairobi Upper Hill. Enjoy the water!
Is Mercure Nairobi Upper Hill pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Mercure Nairobi Upper Hill?
We found 11 amenities for this rental. This includes pool, air conditioner, kitchen / kitchenette, internet / wifi, and smoking allowed.
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