Sofitel Montevideo Casino Carrasco & Spa
About this hotel
Nestled in Ciudad de la Costa, this attractive hotel for $165 per night is a fantastic option for your next vacation. Boasting spa and gym facilities, and both indoor and outdoor swimming pools, Sofitel Montevideo has chic rooms with free Wi-Fi only a 5-minute drive from Montevideo Airport, in the Carrasco neighbourhood. Breakfast is free for children under 12.
Amenities
Pool
Air conditioner
Pets allowed
Internet / Wifi
Parking
Laundry
Hot Tub / Spa
TV
Wheelchair accessible
Gym / Fitness Center
Garden
Family friendly
Map of Ciudad de la Costa
Reviews
4.2/5.0
Excellent(852 Reviews)
100% verified reviews
9.0
Hotel de altíssimo nível , café da manhã espetacular . Com certeza voltarei a me hospedar nele .
9.0
Hotel con carácter, más de un siglo de historia. Buen restaurante.
6.0
The location is perfect, one road across from the Rio de la Plata, an iconic building .
The room! it was a very spacious suit but very dark, increasing the watts of the bulbs would help a lot .
The room was also very tired maybe a little re-vamp would do well
10.0
Irrepreensível
3.0
La cama era muy comoda.
Te dan una consumición de regalo, pero es solo para UNA persona, en una habitacion de DOS. Tanto en recepcion como en general, los recepcionistas siempre si no tenes la habitación más cara, te hacen sentir como un muerto de hambre. Nos ningunearon en el front desk diciendo que "por ese precio" le parecia raro que hubiesemos visto que la habitacion incluia desayuno. Podremos haber cometido el error de no ver eso, pero no era necesario mirar con desdén y hacer comentarios de ese tipo.
No tiene bidet.
3.0
Inadvertidamente, a minha reserva, feita através do Booking , para meu espanto, não incluía café da manhã, apesar de cada diaria me ter custado algo em torno de 300 dólares! Desse modo, falou-se que cada café da manhã avulso custaria 30 dólares por cabeça! Achei o cúmulo, já que minha mulher e eu tomamos café da manhã simples. O restaurante é muito bonito, mas os preços me parecem desconectados da realidade.
O atendimento é pavoroso. Num dia quente, precisei de ajuda para ligar o ar condicionado, cujo modelo deve ser " avô" dos "split wall" com controle remoto e, portanto, complicado para ser ligado e desligado. Só apareceu alguém para ajudar depois de 3 telefonemas e duas horas de espera. Para ligar a TV , idem. Depois de meia hora de espera, foi preciso pedir de novo à recepção. A TV estava " trancada" por um dispositivo que há na parte de trás do aparelho. Nunca vi coisa tão descabida. O quarto quase não tem ventilação natural, no máximo uma fresta , quando se abre uma porta de vidro, travada por um ferro que limita sua abertura a uns dez centímetros, se tanto. Fora isso, só a porta do quarto para o corredor, já que não há janelas. A pia estava parcialmente entupida. O toilette fica num cubículo, onde não há bidê, nem ducha higiênica. Não há abajures , apenas " holofotes" que vêm do teto. O frigobar fica no interior de um armário menor do que o aparelho, de modo que se alguém fecha a porta do móvel, o aparelho pára de funcionar por excesso de calor. O piso é coberto por um carpete grosso, com aparência de não ser propriamente novo. Em suma, a tal suíte ,com diária de 300 dólares, para meu gosto pessoal, foi decepcionante. Na esperada hora de fechar a conta e sair de lá, foi preciso pedir três vezes a impressão de um extrato para conferir os gastos extras, cujo detalhamento deixa muito a desejar. De bom, a localização, o aspecto externo e o visual do saguão principal. O resto , incluindo acomodações e padrão de serviços, é muito abaixo do esperado.
10.0
el sauna
8.0
Quarto muito confortável, cama, toalhas e etc
Faltou banheira no nosso quarto.
Café da manhã deixou a desejar pelo padrão do hotel
9.0
Die Lager am Riu de la Plata war fantastisch. Das Personal zuvorkommend. Der Spa und der Aussenbereich (Pool) waren eine schöne Ergänzung. Viele Restaurants in der Nähe vom Hotel.
Keine Klo Bürste. Das Hotel Konzept sieht es nicht vor.
10.0
Sim
Sim
7.0
El Spa ,el desayuno , el trato amable del personal y la ubicacion
El estado de mantenimiento de las habitaciones que no se corresponde con el precio
7.0
The atmosphere, the style, location and overall friendliness of the staff. Always helpful and attentive. The restaurant for lunch was delicious. The sauna is spacious and nice so is the pool.
I would invest in a bigger gym with more items and machines rather than having two saunas. It was the only hotel where there was a person at the entrance but he rarely opened the door - unless you were carrying bags. Only one did it all the time. I didn’t catch his name but you were a real pro - thank you! I find that weird - why are you there? For decoration? 😅 I would be extra careful in the rooms - make sure you keep expensive items secured and locked. The breakfast was okay - not so delicious.
9.0
Desayuno bueno, pensabamos que era mas variado y que los jugos eran naturales
Las habitaciones impecables y la vista soñada
Poca variedad en el menu del mediodia
Restaurante
10.0
Gostei da cama é quarto e local limpeza atendimento
Nao gostei de chegar às 15:00 hs e o quarto nao esta disponível se tem um horário temos que respeitar
10.0
restaurante do hotel fantastico, um super atendimento.
não tinha frigobar no quarto
8.0
style
breakfast
8.0
Breakfast was great. Location the absolute best. What a beautiful piece of Architecture. It made us happy to see such an iconic building finally being preserved and looked after. The views from the balconies are wonderful.
The indoor pool and spa area smelt bad and heated pool needed a clean.
Room service was an impossible feat. You rang a number, automated message was given in English. (great if you speak English, but what if you don't?) However even with English and following the prompts, the IVR sent me into a loop and was never answered. This was very frustrating for us and the Hotel missed out on 3 Adult dinners worth $100-$150 US dollars.
10.0
Amazing. One of the nicest hotels I've ever stayed in. I only wish it was for more than one night. Also, fantastic chivito place behind the hotel.
6.0
The lobby of the building is as beautiful as all the pictures. That is the (only?) highlight of the hotel.
Our room wasn't ready for checkin until after 3PM which really isn't acceptable when you are paying hundreds of dollars for a room that you can only use for 18 hours. The room was quite small and the decor and finishes were only average for a hotel of this caliber. We also ate two meals in the restaurant and spent money at the spa. Both the restaurant and spa were only average in the quality of service. Bottom line is that the hotel didn't meet expectations and wasn't worth the rate.
8.0
beautiful facilities and excellent staff
difficult tv, need Netflix, and no one to open the pool
10.0
location, comfortable room, friendly staff
6.0
Nice building with appealing interior. Spacious rooms with specific interior.
No sunsheds at pool. No beach equipment for guests. Chipcards for elevator and rooms often do not work, which means stopover at reception.
Initial room with broken aircon. As a courtesy " and as we were staying for several nights" a different room was offered. A cappucino for breakfast was subject to extra charge although breakfast was included. Complementary water only on day 1. Overall not what one would expect on 5 stars level.
10.0
All was super!!
Nothing
7.0
beautiful building, nice rooms, comfortable bed
terrible pillows
1.0
nothing
8.0
not 24hs room service.
8.0
Beautiful hotel in a great location close to the village with nice shopping and great restaurant choices
The bed was way too firm and hard. We had to ask three times for someone to come and bring us extra quilts to add padding underneath the sheets
7.0
We expected and old-style grand hotel. Which was true for the building and the common areas. However the rooms were renovated in a modern, darkish, business-hotel manner style with no individual flair. The location is a long way from the old city. you need a car to get around.
4.0
It was a beautiful building and it supposed to be a wonderful experience.
I can say the check in was out highest point in here, unfortunately.
The room was ok, even if a little smelly, but not at all what you could expect from a Sofitel.
Not a single doorman at the entrance.
No bidet or hygienic shower and a poor hairdryer. Torned pillowcase! How is this possible?!
But this wasn’t the worst part of it.
When we came back to our room and started to undress for a shower (no bathtub as well) a men from the staff simply open our door and entered the room. When he saw the room was with people he said he was sorry and left.
We felt exposed and uncomfortable.
But wasn’t also the worst. I called reception to tell what just happened and the answer that I got was to chill and forget.
I told her this wasn’t good enough. This couldn’t happen in any hotel, least of all in a “five star” hotel. I asked an answer from security.
We waited for a while and my husband had to call again and the lady from the front team told us it was a mistake and that was all there was to it. My husband asked to talk to the manager and she told us that he wasn’t here. Only after he told her he would call the police, she was truly “helpful” and supportive (ish).
She said she was sorry and said she would give us a “beautiful” gratuity to express their sorrow for what has happened.
Half an hour later we’ve received a bottom of water and two Alfajor that seen better days.
Truly truly disappointed!
FAQs
How much does this hotel cost compared to others in Ciudad de la Costa?
The average price for a rental in Ciudad de la Costa is $108 per night. This rental is $57 above the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Sofitel Montevideo Casino Carrasco & Spa. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Sofitel Montevideo Casino Carrasco & Spa. Enjoy the water!
Is Sofitel Montevideo Casino Carrasco & Spa pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Sofitel Montevideo Casino Carrasco & Spa?
We found 12 amenities for this rental. This includes pool, air conditioner, pets allowed, internet / wifi, and parking.
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