The initial help of the host when I called him to change my flat to his second flat after a neighbour's dog kept barking every second and I could not get any sleep. Only the Sofa and glass dining table didn't appear to be clean.

I was extremely dissatisfied. This flat was just so dirty, everywhere was dirty, carpet not vacuumed or poorly done. Dirty/used cotton bud on the floor, flying and crawling insects everywhere even under the covers. It was bad, I had to quickly change from pyjamas around midnight to rush to a local superstore before they close at midnight to Raid to spray everywhere. Nothing was clean, the toilet was sticky, gunk around the bath-tub screen, sink in the bathroom and kitchen had to be washed before I could put toiletries and dishes on it, the pillows in the cases were dirty, the cushions on the bed looked like they had sperm or private part fluid stains on it and unwashed. Dirty duvets just dumped in the wardrobe! The carpets had so much residues that were getting stuck under the feet. Oh, the fridge and the freezer had food particles all over the and looked like they have never been cleaned. The bath shower was broken and no spray of water was coming on top but only at the bottom so it was useless, I had to get a bowl from the kitchen, fill it up from the sink to pour water on myself to be able to have a bath!

rooms and kitchen

Wi-Fi

Its proximity to stores and town centre

aside the bathroom heating which was working,The central heating never worked . Had to take a bath with cold water this afternoon as the hot water wasn’t working. each time you are having a shower,the bath tub keeps on leaking water from underneath.

Location was perfect.

The place was dirty and not cleaned properly. All the dishes and cutlery where sticky not washed...

. The location is ideal if you need to be in Ashford.

Lots of things were wrong - no internet access, broken shower guard, broken door handle, broken kettle etc To the managers credit, they fixed some of these things and gave us a discount. However, i would want to see all of these things working properly before booking again

Took days to get the faulty hot water repaired. Probably due to the Corona pandemic. But communication about it could have been better.