Sheraton Makkah Jabal Al Kaaba Hotel
About this hotel
Sheraton Makkah Jabal Al Kaaba Hotel is located in Makkah, within 1 km from Abraj Al Bait and just 570 m from Masjid al-Haram, both accessible through its 60 m private pedestrian bridge.
Amenities
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Smoking allowed
Laundry
Dishwasher
TV
Wheelchair accessible
Family friendly
Map of Mecca
Hotel in Mecca
Reasons to book
Includes essentialsKitchen / Kitchenette, Air conditioner, Internet / Wifi and more
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Reviews
4.1/5.0
Excellent(5,352 Reviews)
100% verified reviews
7.0
The Hotel is near the Haram, easily accessible,
The room was comfy
There was no Internet, it didn't connect and I spoke to every person who works their including the Manager and they said 'we do not know what to do' and provided us with no solution
10.0
رائع جداً
لا شيء كل شيء كان ممتاز
7.0
Breakfast was good with continental and arabic foods. Room was average in size, cleanliness and decoration. Bathroom was also average and everything was working properly. Cleaning service was good and daily. Location is good and has 800m distance from kaba and touching of the extension boundary of masjid Al Haram.
1. Speaker in the room was not working. When I did complaint then staff told me that it is not connected from the Haram while I opened the speaker then voice was coming but very very low in volume. Actually audio system of the hotel needs to be fix. I did complaint again but staff was trying to convince me that it is the problem from the Haram Masjid but actually it was the hotel problem. 2. Kettle was not working but after complaint staff provided it.
8.0
Its location and the prayer room connected to Haram.
8.0
- very close to haraam
- spacious clean room dnd excellent shower bathroom
- modern and beautiful interior
- staff didn’t speak English that well and it took a while to get some help
- arrived at 5:30am and didn’t give me a room straight away
- breakfast was awful not even fruit!!!
- it’s close to haraam, but it’s a dangerous and weird walk there
5.0
It was not that great experience Sheraton overall as brand is not good as i have experienced in past couple of months staying at Niagara Falls Canada and now Makkah. both seemed like arrogant and can get away with whatever they can because of good locations otherwise hotel was mediocre and not very good needed update as seemed old and staff needs to be more friendly.
A bad hotel to stay only location was okay, Asking money but not giving same Value. First time in my life as I have stayed in many hotel past many years that their Management (managers) both days of my stay I saw were having breakfast at the Hotel which I had never seen before, Hotel was just Okay not good breakfast either.
9.0
Great location. Friendly staff
Construction is going at the back of the hotel. Noise was too loud can’t sleep or rest in day time so have to change the room.
9.0
la chambre est propre et confortable
la climatisation à l'entrée de l'hôtel (salle de réception) ne doit pas être très diffèrent à l'extérieur.
10.0
We organise
Need more parking spaces outside the main door
9.0
الهدوء والنظافه
لاشيء
8.0
مع الأسف الشديد لم احصل على الإفطار كما كان في الفتره الماضيه..حيث أخبرتني الموظفه. بالاعتدار عن إضافة الإفطار..
أرجو افادتي......تحياتي لكم
عدم وجود افطار مقابل السعر
9.0
We booked 2 normal suites and 2 apartments. The apartments were spacious and nicely decorated. The kitchen had a stove, fridge, freezer, kettle, microwave, dishwasher and washing machine - the only things missing were pots and pans. Cutlery to be requested from the kitchen. The normal suites were decently sized and nicely decorated as well. However, the bar fridge in the normal suite is quite tiny and there is only a kettle to use. Room service was very friendly.
The lifts were not the fastest and it could take awhile before catching one. With this, the stairs were not easily accessbile so you are sort of forced to take the lifts. No Bin Dawood or super market in the building so you have to buy groceries elsewhere and walk with it to the hotel.
10.0
Excellent service, very kind team at reception ( Maeesha) and concierge team.
Locked us out of room at 12pm check out time.
Close distance to Haram and new extension, but far from main Entrances to Mataaf.
Lack of shops and amenities around hotel
8.0
Property is super clean, so nice and close but it’s a little bit of climbing. So not a good choice for older people
Clean, staff is helpful. I thought the bridge to the haram is not open and always walked through the main area but later I realized it’s open
6.0
Depuis ma chambre je pouvais entendre le bruits des gens dans les couloirs, l'espace pour prendre le petit dej n'était pas bien organisé, je me sentais étouffée tellement il y avait du monde, il fallait faire la queue pendant au moins 15 minutes pour avoir une omelette le matin par manque de personnel.
3.0
Top hygiënisch.
Vriendelijke personeel.
Hotel bevindt zich op een berg. Zelfs gezonde mensen komen er met moeite vanuit de Haram.
Niet zo dichtbij de Haram, als gedacht.
Totaal af te raden voor mensen met rolstoelen.
Kamers zijn klein.
De ontbijt was goed, de avond eten was helaas niet het geld waard.
Communicatie verliep slecht.
De betaling zou plaats vinden in hotel, ze hebben de prijs verhoogd, tax!
De deuren van de liften binnen gaan te snel open en dicht, dat je de lift mist. Soms moesten we lang wachten.
Voor de prijs dat we betaald hebben is het verblijf bij Sheraton zeker niet waard.
6.0
النظافه
البعد عن الحرم وعدم وجود مواصلات تنقل الي الحرم
10.0
all well
none
9.0
Break first was amazing, And great location just 5 minutes
From haram sharif .
The morning customer service staff (Short man )was a bit angry he was not in good mood ..
8.0
Clean nice hotel
A little far from Haram main gate 79
8.0
De ontbijt was heerlijk. Alle persooneeel was echt vriendelijk.
Helemaal niks
10.0
staff were very friendly,room were clean and tidy
3.0
Clean
فندق ممتاز في كل شي الا الموظفين سيئين خصوصا السيكيورتي الي عالباب وموظفة الاستقبال
10.0
Overall service and comfort
Location (far from al haram)
10.0
Na
From your room service Mr Selem and Mr Jahed my room number 10-10 always asked for what's we need very super fast response and helpful .
10.0
The staff hospitality, especially the coffee club ground floor, has a nice coffee and desert. The staff were amazing at the caffe thanks to warmth welcoming by Reem Alamri and Abdulrahman Albukhari they are asset's to the company great job also I would like to thank housekeeper for the excellent care of our room made us feel comfortable and happy. We look forward to staying again at the same hotel in the near future inshallah.
10.0
When we arrived to check in at 10am knowing that check in opens at 16:00, we was greeted by Sarah at the reception desk, I would like to say she’s the most professional and kindest person we have ever come across, she noticed we was tired and had a long journey, she upgraded our room and gave us free breakfast for the time we stayed at the hotel. Honestly me and my wife could not believe the gesture and we are so thankful because it made the trip so memorable. Please pass out regards to Sarah. The hotel is 10minutes away from Masjid Haram and the hotel is immaculate and it’s clean and smells amazing. The staff are always so helpful.
Nothing to dislike
5.0
very clean hotel. all staff and the manager were very supportive.
الفندق نظيف جداً وجميع الموظفين مع المدير ممتازين ومتعاونين
الموقع نسبياً بعيد من المدخل الرئيسي للحرم ومطل على مرتفع ولا يصلح لكبار السن او العوائل.
The hotel is away from HARAM main entrance and its located on uphill , which make it not suitable for elderly people and families.
10.0
اخلاق وتعامل الموظفين راقي جدا
واخص بالذكر الاستاذ ثامر النفيعي والاستاذه جود المطرفي 👌🏼
والنظافه ماشاء الله في كل مكان
وحسن الاستقبال وسرعه تلبيه الطلبات رائعين ياقروب الشيرتون
بارك الله فيكم والى الامام 👍🏼
لاشئ
5.0
الانسة رزان موظفة الاستقبال كانت انسانة راقية في التعامل و خدومه اشكرها عبر موقع بكونج و اتمنى لها التقدم دوما..
بوفية الافطار كان متكامل و رائع
10.0
كل شىء اعجبني من لحظة تسجيل الدخول وحتى تسجيل المغادرة الجميع يعمل على راحتك وارضاءك من الاستقبال الاستاذ حسن عراق وكل العاملين به اخدمة الغرف على واسلام و المطعم الاستاذ فارس والاصطاف كله المتميز في كل شىء الجميع يعمل على كيف يمكن استمتاعك بالمشاعر
وترك اقامتك عليهم الوجوه جميعها يمللؤها الابتسامة الحقيقية رغم الضغوطات
النظافة الفائقة وشكرا على حسن الاستقبال وكيكة اليوم الوطني
لايوجد اي شىء
10.0
Parfait
1.0
Would not recommend this hotel at all. The service was extremely poor from the reception staff to the duty manager. Considering it is a Marriott hotel who host guests from all over the world, it’s absolutely appalling how they communicate with their guests.
It lists the location as being really close to the Al-Haram mosque! However that is a complete lie as it is a minimum 15 minute walk. The reason I booked the hotel was because online it says the hotels had a private access bridge connecting to the mosque, but this is not true at all. My mum has Mobility issues which meant she absolutely could not come back to the hotel from the mosque by walking as the hill is quite steep on which the hotel is located and so we had to go get a taxi to and back from the mosque each day. Absolutely disgusted with the hotel staffs response when I tried to ask them about the fact they had completely misinformation by stating online that they have a ‘private bridge’ to the mosque.
10.0
Cleaning room staff ali and adris
8.0
Just 5min walk to Makkah Bus station to Masjid Aishah at Tanaim fot miqad Umrah.
Abdullah Muhammad the cleaner is excellent in doing his job.
The bridge in to new Haram mosque section is still close due to construction
10.0
Location. Cleanliness. Excellent well mannered staff.
Complimentary breakfast should be included
10.0
The service was amazing
No parking
10.0
Excellent hotel , Amazing staff , very clean , Great location.
Special Thanks to the amazing guy that take good care of the room & very helpful and clean staff one of the best people there
"Saiful Islam" is very helpful, skillful & always take care of the guests.. I come back again to this hotel with family & friends .
Nothing everything is very good
9.0
Our stay at Sheraton Makkah Jabal Al Kaaba Hotel was pleasant solely because the housekeeper, Saju Ahmed was so helpful. He was willing to reschedule the cleaning times based on our needs. He is so polite, willing to help and knows his job as well as how to treat his customers.
The lounge service is poor.
FAQs
How much does this hotel cost compared to others in Mecca?
The average price for a rental in Mecca is $68 per night. This rental is $68 above the average.
Is parking included with this hotel?
Parking is not specified as an available amenity at Sheraton Makkah Jabal Al Kaaba Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Sheraton Makkah Jabal Al Kaaba Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Sheraton Makkah Jabal Al Kaaba Hotel?
We found 9 amenities for this rental. This includes air conditioner, kitchen / kitchenette, internet / wifi, smoking allowed, and laundry.
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