Family room

Great place close to many restaurants, shops and the station. Room was comfortable and well appointed. Various options for meals at the hotel.

Good sized rooms, great service, a full-sized bath. Had to rush for an early train and appreciated that I had the choice to just get a croissant and coffee at the breakfast bar.

Would have appreciated a mini bar!

Location, location, location!

The bathtub could have been just a bit wider.

Location in the DT- clean- rooms renovated

Services- no complimentary water bottles - no soap - no cream- empty fridge- AC was broken-

Location is superb just 5 min from main train station, though it is an uphill climb to the hotel. Quite a steep slope if you have big bags but definitely manageable

Nothing. everything was good

Very good location, staff are helpful and friendly, great breakfast with indoor and quiet outdoor garden (even in downtown), rooms are very spacious compared to other hotels with a modern and very ergonomic design, communication with hotel primo to the arrival for detailed arrangements (breakfast, parking etc.) were smooth and with prompt answers. Beds are very comfortable and rooms are quiet.

Housekeeping forgot to clean our room on day 1.

lovely, helpful staff. Quiet, clean room.

Great room space.

The hotel is very near the main train station but on a slight hill. Not ideal for older person and not handicapped accessible.

This is really a nice hotel. We loved our room. Comfortable, large bed and great shower. Also, a small fridge and kettle with coffee and teas. The front desk staff was so helpful and kind. The young man who checked us in shared lots of tips on activities and use of the free transport card. We also like the coffee and pastry option at breakfast for 5SF. Location is convenient for train arrivals. Old town is a bit further up the hill.

Leaving too soon.

Overall, the look and feel of the hotel was attractive and comfortable. Nice easy 5 minutes walk from railway station. Reception staff were very friendly and helpful. Our final room (1 night out of 4 ) was great. Looked onto internal garden was well laid out and had good daylight to make room very comfortable. We only got this second room when we mentioned we we are not very happy that our original garden view room was rather dark and dismal and had no Internet. Wish they had set us better from the start.

Breakfast. They offer scrambled egg. At 8.15am, there was a small amount left in the serving tray but dried up and hard. I asked the staff member if some more could be made. He just replied, "No, there is still some left." When that ran out, he said it could not be replaced. Breakfast was expensive at 22 CHF per person, so we were not impressed and did not have breakfast there again. The Thai evg food was much better. However, the staff seemed rushed, stressed, and a bit curt. One lady told me I had to leave a staff tip. As service had not been good/friendly and she'd forgotten the water I had ordered three times (got it myself in the end), I did not want to tip for what felt like not good service. She was not very happy. So if the restaurant service was better and we'd got the room we ended up with we would awarded this place with a ten as we really liked it.

service

n/a

everything was perfect

Our room was on an upper floor overlooking an internal garden area which made it very quiet with a pleasant outlook. It also enabled us to leave our windows open at night. The slight disadvantage of the room location is that it required two separate lifts to reach our floor, but the room location was worth it. The room was very spacious and had good storage, which gave us plenty of room for our bags and belongings, but the arrangement of furniture was a little odd. Despite all the space, the tv was located on a pedestal fitted into the floor near the end of the bed, just where one can walk into it in the middle of the night! There are no bedside tables, but projecting lamps which one has to be careful not to hit one's head on. There was one easy chair with footstool and one desk chair so we could not sit and relax together in comfort. There is plenty of space to fix these minor idiosynchrasies which would make the room easier and more comfortable to use. Having said that, we did really enjoy our stay. The location is great, cose to the station but far enough away to be quiet. It is right on the edge of the old town and close to the Metro station. It has plenty of eating options nearby and we particularly recommend Eva's across the road for coffee and pastries, and va sana restaurant just down the road for tasty Italian meals.