Room was basic but beds and shower good. Staff was a bit negligent and the bar staff was completely nowhere….

Service level was below expectations

Room was reasonable size for city hotel. Restaurant was superb as was service. Location great.

We were told to keep our windows closed “ for our comfort”. We tried using air con as room was too hot for our dog, but didn’t work, therefore, opened windows. Huge problem as the noise outside the hotel was unbelievable! It lasted all night and was mainly youths just loitering. They all disappeared at about 7:30am when it became remarkably quiet! We were told parking was close by, but there was nothing close, nearest car park quite a distance to walk.

breakfast

rooms are small, ambiance could be improved

Clean, renovated, light and good food.

A colleague had no heating and had to change rooms at midnight - staff didn't offer any compensation for this - no reduced rate - nothing, which i thought was poor customer service.

the location. it had à good rating on booking.com.

I had dinner at the restaurant: the food was good, but we had to wait almost an hour to be served. When I went back up in my room, the heating system was broken. A staff checked, but there was nothing to be done. I was given a heater but the bathroom did not have any heating possibilities nor plugs to plug in the heater . I woke up with a cold.They offered no compensation when I checked out in the morning. Nor excu.

So Central ! Great Location

Everything was perfect. Staff very welcoming and professional. Restaurant is very good. Situation in center city close to tram, to train station, shops is excellent.

Good staff and helpful smile, large rooms and modern, good restaurant good insulation good view, near restaurant coffee shops.

The entrance with scales and hard to get to reception if you have luggages, or handicap.