location

nothing

A very nice place indeed, beautifully decorated, in a very convenient location close to the Baveno port and restaurants. But quite expensive ! Beyond the cost of the room, be prepared to spend €25 per person for breakfast. Would you like an orange juice from the minibar ? Simply opening the fridge will set you back by €40. There is even a 5% service surcharge for ... well, for nothing. You're not getting anything in return for this. But you can turn it down (as I did).

Quite expensive ! Beyond the cost of the room, be prepared to spend €25 per person for breakfast. Would you like an orange juice from the minibar ? Simply opening the fridge will set you back by €40. There is even a 5% service surcharge for ... well, for nothing. You're not getting anything in return for this. But you can turn it down (as I did).

Selection was excellent, but the station with eggs and breakfast meats must not have had the induction units on, because they were always cold.

I was overall very happy. Had been here in the late 90’s with TWA.

Everything! The location is just perfect! On the lake. With an open swimming pool and private beach on the lake. Boats transport for visiting the islands just outside the gate. The hotel itself is a beautiful classic atmosphere. With a super kind and friendly reception staff members. We took junior suite for a family of 4, and it's was perfect! Beautiful big room with big double bed and 2 additional sofa beds, comfortable, room big and clean, TV, small mini bar, big wardrobe area. Two small balconies make a very romantic atmosphere. Our room was on the mountain view side, and i loved it. Fresh breeze in the morning and very calm. Big bathroom with separate bath and shower. Heated insidepool , gym, spa, restaurant, underground parking. We loved everything about our stay. Our stay was unforgettable.

The breakfast was good, the room was nice and the lake view was totally amazing. Overall the hotel was very nice and clean.

But... Being a 4 star hotel and paying almost 400€ per night, you would have expected more. For example, it seemed, that the hotel wanted to charge extra from everything. Gym would have cost 12€/person, basic sauna also 12€/person, to get glasses to your room was 5€ etc. Well, the inside swimming pool was free. There was also construction work going on in the inner garden, so there was some noise and the outside pools was not in use. And, somehow we got the feeling that most of the personnel didn't like their job and they were not there for the customers. In the 4 star hotel, you would expect great service and very friendly personnel. Because of this, I don't think we're going to visit this hotel anymore, as there are many other options in the near area.

I was there for the post congress of the international camellia congress. On my invoice of 29/03/2023 nr 106 I paid for petit déjeuner, but on my progrtam of participation I see that breakfast was already provided in the program, so I paid it twice.

Beautiful location and a very nice place.

RAS

Room with high concrete wall blocking view

room with no view

location good but it is very much a corporate hotel with lots of business conferences going on

bathroom was poor, shower in the bathtub. walk in shower should be minimum requirement for 4 star hotel

Didn't have breakfast too expensive

Not such a long hike from reception to room 768

The location is the key feature and the breakfast setting is unparalleled. Access to the lake also excellent. The service from the bar was reasonable but it was good to be given complimentary nibbles with drinks.

The beds were ridiculously uncomfortable and not to have breakfast included in our enormous price was extremely disappointing. The rooms were weird with the upstairs area and the carpets not clean - hotels of this size should not have carpet as they cannot be cleaned. The bed linen was only just acceptable and the throws were also not clean. The only restaurant open within the hotel was seriously overpriced and the food was only just fair.

Lovely pool, beautiful lake views.

The gym and sauna etc were at additional cost, and breakfast was extremely expensive - 25e for a fairly basic buffet breakfast, so didn't bother with that. Would not expect after paying 1000e for 4 nights, to have to pay to use a gym - pretty shocking.

Lake Swimming

Good size rooms, location superb, very spacious hotel.

Noisy room on 2nd floor next to lifts, no coffee/tea in room, no iron in room. Very basic rooms but a decent size.