Staff was good Bed was really comfortable Deco great

Had to wait far too long before someone came to assist at the reception when booking in or out. One of the people at the restaurant had to call the staff member,it seemed he was manning the bar at the same time. The shower mixer tap did not function properly. Water was either too hot or too cold. There was no milk in the rooms for tea Dust everywhere, including the bedside table side lamp and the desk, the room itself was in a bit of a state of repair

Gute Lage (15 min. zum Flughafen in Birmingham), schön und individuell gestaltete Zimmer, sehr freundliches und hilfsbereites Personal, gutes und reichhaltiges Frühstück - wir würden nochmal buchen.

Über die aktuellen Betten sollte man eventuell mal nachdenken. Ich hatte in meinem Zimmer etwas wie eine Klappcouch. Gemütlich aber sehr laut z.B. beim umdrehen.

spacious room, comfy (if soft) bed, friendly staff, good breakfast

the room was not one of the ones on the Booking.com website. It was very dated and cold. 2 single plug sockets in the whole room. Bath panel loose and cracked, bathroom ceiling and sealant moldy, I brushed my teeth and shut the door, although at least it was warm. I'm not sure if this hotel is mid refurbishment but I wouldn't have paid what I did for one of their older rooms.

I was travelling alone and felt welcome and safe. I was lucky enough to be given a room upgrade - what a treat.

The bathroom exceeded my expectations

The bar was cozy with a menu to suit everyone. Staff were at all times pleasant, friendly and helpful. Breakfast served in a lovely room with views over the garden. This is a boutique, slightly old-fashioned hotel where they do the most to make you comfortable. You can walk to the centre of Coventry along a tree-lined road from the hotel, which was convenient for us. It is easy to get a taxi from the main driveway, and it is a quick trip to the railway station. If you are going to Coventry, the cathedral is worth a visit and you can walk there from this hotel. I would also say it is ideal for receptions: the catering was excellent and the service efficient.

There was nothing not to like.

It was clean

Bed was awful. Full of springs that they tried to cover with a mattress topper bur it was like sleeping on a bed of rocks Pillows were horrible. The bed was stupidly big for the room and had a perteuding wooden base which I kept nanging my shins on. Outdated decor and furniture. Thin white curtains so from 4am it wad bright in the room. Loate of banging all night. Gave up trying to sleep by half seven and went home.

The informality

n/a