Mouldy walls, really bad smell in the bathroom; the flat is damp and needs repainting, yet it was expensive

location

I feel ripped off! It was a national holiday and because of it we were charged a fee of 50€ in cash to actually go and pick up the keys from their office. No where and I mean not even on the contract you sign upon arrival does it talk about this fee. When we returned the keys we spoke to the supervisor who “promised” she will call us back to organise a refund as she couldnt actually prove this information was anywhere. Its been a week since we were supposed to receive a phone call.....everytime I call she is in a meeting and no one seems to want to help. Check out time was wrong on the website (we had to leave at 10am when it says 12) The air con didnt work and the whole idea of having to pick up your key and hand over 50€ is just wrong....they will have any excuse to charge anything extra. Very unprofessional!!!