Arenas Resort Victoria-Lauberhorn
About this hotel
Situated in Lauterbrunnen, this charming hotel for $433 per night is a fantastic option for your next vacation. The Arenas Resort Victoria-Lauberhorn, built in 1897, is centrally located next to the train and cable car station of the car-free Wengen and features up-to-date spa facilities including a swimming pool.
Amenities
Pool
Pets allowed
Internet / Wifi
Smoking allowed
Laundry
Balcony / Patio
Hot Tub / Spa
TV
Wheelchair accessible
Gym / Fitness Center
Ski in / Ski out
Garden
Family friendly
Map of Lauterbrunnen
Reviews
4.1/5.0
Excellent(1,698 Reviews)
100% verified reviews
5.0
De locatie is direct naast het treinstation (vanuit Lauterbrunnen de manier om in het autovrije Wengen aan te komen) . De receptionisten waren vriendelijk en informatief. Een duidelijk verschil met de rest van het personeel.
Slecht onderhouden en bezuinigd op personeel terwijl je de hoofdprijs betaalt. Ontbijt was beperkt. Het zwembad was in onderhoud (vooraf onbekend) maar een geluk omdat we konden zwemmen (en dineren) in een ander, beter hotel (Beausite Parkhotel).
7.0
Good location. Sauna was nice. Staff very helpful
Lack of outlets, wish they had a mini fridge in the room. Get to breakfast early or there is no food left
2.0
My stay turned sour due to a disappointing encounter with one of your staff members, specifically the receptionist, a younger woman whose attitude was a disaster. (She was working on the Saturday 9th March)
Upon arriving, I was met with a palpable air of arrogance that colored our interaction. The receptionist's demeanor was dismissive and almost rude, as if she couldn't be bothered to assist me properly. Even simple questions were met with short, unfriendly replies, showing a clear lack of the patience and professionalism you'd expect in the hospitality industry. Despite the comfortable amenities, the memory of the receptionist's attitude lingered, reminding me how crucial respectful and friendly customer service is. A warm welcome and helpful attitude can greatly enhance a guest's experience, while arrogance can quickly ruin it.
5.0
Location. Right next to Railway station
The robotic nature of the front line staff. Mostly impersonal. No smile. Dreadful faces.
10.0
Everything was excellent. Breakfast was great and worth the price. Dinner was also good. Wish we had gotten a room with a balcony.
8.0
Facilities in the hotel, Location, Breakfast, Very friendly staff
The bed, it was a twin bed attached with twin mattresses, not very comfortable to sleep in.
8.0
Great location. Comfortable bed. Nice sauna.
10.0
The location was great, and the amenities were amazing.
5.0
Beautiful area, slept a larger family.
It was extremely expensive. For the price we paid, I expected more. They advertise a pool but you have to pay extra to use it! The rooms were fine, nothing extraordinary and we didn't have any soap in the shower.
7.0
pool and locality directly opposite railway station
its beginning to look a little tired,
8.0
Chef cook very attentive to ensure gluten-free dinner was made available and also some waiters made sure that there was gluten-free bread prepared (Thanks Tobias and Maria) !
The wellness area but pls also take care that the cold water tube is cold and the hot one is hot !
We had to get used to the change to a buffet dinner.
Sometimes we felt a bit rushed to leave the dinner area sat the end of the evening.
9.0
location
6.0
clean, close to transportation to ski slopes
buffet only choice for eating
9.0
Great personnel
5.0
Great location and helpful staff
The rooms need to be renovated.
The breakfast needs more variety and better quality.
9.0
The hotel provides everything for a perfect ski holiday. Location next to train station and cable car to the slopes is perfect. Also lockers for skies and spa after ski is great. The spa has a quiet room where it offers panoramic views of the valley, it is super relaxing to read a book after enjoying the spa. The restaurant pasta and more is very good too.
Game session could be a bit renewed, pool table was very old and football table was broken.
9.0
This is the best location hotel in Wengen which you can walk to train or cable car easily. view is great and they have a spa, a ski depot, and a decent restaurant.
nothing
10.0
the location and the pool was amazing
staff where very helpful land friendly
the rooms were very small and the pillows were very soft.
7.0
location/ good sauna and steamed room
the system of the wellness section was terrible. the naked zone were many small kids under 16 years old and many people were with cloths even. it’s naked zone. no control no check up the silent room for rest after sauna never have enough tea left and no one fill the new clean cup.
8.0
great view, good breakfast, nice pool and sauna
the pillows were not comfortable, there were barely any electrical outlets, and the room was hot
8.0
The staff were very friendly!
Wellness area shouldn’t children allowed!
9.0
Stunning views, decent value for money (for Switzerland).
9.0
the view, spa & the special dog add ons
10.0
excellent location and breakfast, nice staff. We like the swimming pool, spa and jacuzzi
6.0
Excellent location, nice swimming pool, helpful staff, very good breakfast. Great views of the mountains, located just behind the train station so easy access to nearby places
the bed is pathetic, I got hurt too many times on the sharp-edged bed frame.
no air conditioning
10.0
Location
Breakfast
7.0
The location of the property is excellent. Cross the road from railway station and you are in premises of the hotel. Ambience of the restaurant is very good. Staff at reception is good ( trying their best to be helpful) but due to language problem confusions can be there.
The room was very small . Only paper glasses were provided on first day. House keeping average. In breakfast though variety was there but vegetarian dishes were missing ( except fruits, nuts , cheese , bread and butter ) though we have mentioned that we are vegetarians. At least sauted and steamed vegetables could have been provided.
9.0
The hotel food and services
The quality of food is high!
9.0
Everything!
Nothing!
FAQs
How much does this hotel cost compared to others in Lauterbrunnen?
The average price for a rental in Lauterbrunnen is $434 per night. This rental is $1 less expensive than the average.
Is parking included with this hotel?
Parking is not specified as an available amenity at Arenas Resort Victoria-Lauberhorn. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Arenas Resort Victoria-Lauberhorn. Enjoy the water!
Is Arenas Resort Victoria-Lauberhorn pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Arenas Resort Victoria-Lauberhorn?
We found 13 amenities for this rental. This includes pool, pets allowed, internet / wifi, smoking allowed, and laundry.
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