The tranquility of the hotel and grounds considering there were a lot of residents. Staff were very pleasant from entering the hotel u too leaving.

Breakfast was just standard

All good

Location

Staff unhelpful a couple of them were good our room was above kitchen fans very noisy all night didn’t get much sleep no cold water in the room very disappointed was looking forward to a nice break

Great spa and pool.

Would have liked to have tea and cake at 4pm. Staff tried hard to help and provided biscuits.

Lovely food and swimming pool. Good size room comfy beds. Nice an quiet and pretty grounds. The conservatory area was pleasant to sit in.

The bar area rather open and dull. There was mould on the bathroom ceiling. Overall could be cleaner.

Excellent facilities pool. jacuzzi etc. staff are very friendly

heating in the room needs updating,

It was as I expected from previous stays. The location is good and the the hotel is quiet. There is plenty of car parking.

The dining room was a littel cold. There was fresh fruit at breakfast on only one day of my stay.

I was staying for a family wedding therefore it was a really convenient location.

The check in process has to be the worst I’ve experienced. I had multiple rooms booked under my name - however when checking in I had to leave my card details (via chip and pin) for each room individually and then charged a room damage fee for each room separately - even though I made all the reservations under one booking. The staff at check in were fine but the process was unnecessarily over complicated. The check out was the worst. The staff are incompetent and rude. So I then had to pay for each room at check out individually which required chip and pin. And then they refunded the room damage fee individually. All these separate transactions then resulted in me noticing that I was not refunded a damage fee for one room after I checked out. So I went back to the hotel shortly after spoke to the same staff member who was incredibly rude as if I was inconveniencing her. She then realised she forgot to refund me one room and then with her stroppy face and dirty looks proceeded to refund me. To be honest - for a 3* hotel what do you expect. Also to add, without any prior notice from the hotel a fire alarm went off around 5/6am on the Sunday morning of check out. No apology from the staff, no information if this was a real fire drill or test.