Staff, service & pool

Drink & food can be better

La amabilidad y cariño del staff

Los postres

the property was very clean

the staff acted like tips were mandated, when it was already paid via gratuities. Even though I tip regardless, the demeanor of the staff was that as if tips were still expected.

Your staff is top notch 5 out of 5 stars. The staff made us feel welcome and inviting could not say enough starting from the staff at the front gates, to the reception, to the bar, and to David the housekeeper. Your whole staff was neatly dressed at the breakfast bar, to the waiters and even the pool staff.

You only had two kinds of beer to serve. Really? With the money spent you think I didn't have to buy my own and bring it to the property. Next time I will have to ask before booking what type of beers the hotel serve. Only light and dark beer is rated poorly. Thumbs down

Breakfast was outstanding. Service was exceptional. Location was excellent

Pizza could have been better . Also, on the shopping excursion, I believe the driver was sick, which I then got sick for the last three days

The food

The drinks Club closed early.

This resort was amazing! Everything was so clean, the food was amazing, and the staff was great! I loved how you didn't need to make reservations for any meals, and that everything was open later for the night owls like us! It was also much more intimate than other large resorts and I think that's why everything was so great! I can't wait to go back!

I loved everything!

We loved the pool area, the cleanliness of the hotel. The rooms were great, spacious and clean! The staff was so friendly and nice. They kept us happy and never needing anything more. Absolutely loved Gabby and Felix at the pool and the activities team was one of the best I've ever seen!

Jose-Front Desk manager. We came with another couple. There was some confusion with laundry service with them on our last day, the front desk employee in the morning helped them out and offered express service at no extra charge. Which he must of been misinformed. We went with them to the front desk to check out and a 90 dollar charge for a small bag of laundry express. Rather than make the guest happy and our stay ending on a high note. Jose proceeded to argue with us about it. He was demeaning and rude. He even wouldn't speak to our friend about it only her spouse. Which she felt was sexist. He basically also called her a liar. I work in hospitality. And if we miscommunicate it's on us to make it right, then correctly fix the issue in house. We NEVER call the guest a liar. This was our only issue with our stay and put a different view in our heads of Dreams Sapphire. Which sadly we loved and applauded all week during our stay. But our last interaction was of an employee arguing with us over the extra $30 express charge. You would think after taking over 5k of our money 30 dollars wouldn't be the hill to die on.