Pool was ok

Not normally a complainer but staff were miserable. Very uncomfortable. Room was horrendous, hairdryer from 1800s tv that didn’t work. Marks all over the furniture. Toilet had faeces marks on it when we arrived. Tried to bath then water started pouring out of the back of the toilet flooding bathroom. Cold tap didn’t work. WiFi didn’t work so myself and my son had a broken tv and no wifi to use our phones. Wedding on which we weren’t made aware of which was really loud all night so my young son couldn’t sleep. Pub had none of the menu in stock. What we did order looked and tasted disgusting. It was just a hellish night away to be honest. Never been anywhere like it in my life 🤢

The swimming pool was great

Pet friendly & good facilities

Nothing

Ease of access

The room was well worn and tired. Carpet was cut too short exposing all carpet tacks and there was a significant rip in the carpet, mouldy bathroom, dodgy door lock which had us stuck in the room for about 10-15 minutes. Staff member on the desk was extremely rude. Threw my partners bank card at him and slammed my ID on the desk. He’s either brand new in the hospitality sector or doesn’t like his job.

The room was good, and the bed was comfortable . Breakfast is good. there is plenty of choice. The pool is a good size and wasn't cold. Jacuzzi sauna and steam room were nice and hot. The Old Post House pub is OK with a selection of beers. The staff are friendly.

The room was too hot and you couldn't turn the radiator off. They don't refill your coffee and tea every day. The food in the pub was bland and not that good. There is no real ales to choice from either.

The staff had a good working relationship, very helpful and friendly. They helped me out last minute when I was stranded without anywhere to stay, the atmosphere of the pub was great

Nothing

The breakfast was generous.

I've never had to ask for a bedside table when I've arrived at my hotel room before! To be fair, once asked for, a bedside table duly appeared.

The use of the gym and pool!

The bathroom had a folding door - didn't work very well and abit worried about having the windows open on the ground floor at night...but if didn't have them open it was to hot.

Everything excellent.

Nothing.

Great location, rooms were clean and plenty of space. Access to pool and facilities were really good. Staff at breakfast were lovely and also the ladies who were cleaning the rooms were really helpful and friendly.

There was maintenance works in the next door room that lasted hours. The hammering and drilling was so loud that it was hard to even hear my family in the same room and where our disabled family member needed a nap, she wasn’t able to. Staff weren’t helpful at all and just said it would be done in a few hours time.

Swimming pool

Very dated. Dark dingy breakfast room where the tea and coffee is rationed as if it is liquid gold(coffee is rubbish)

dogs allowed. pool and spa use included.

Breakfast was amazing

Bed was really uncomfortable

I like the view of outside from the window and is in a quiet environment

The furniture seen to be old and the bathroom tiles needs changing

great facilities and really good value gift money.

location & facilities

breakfast was cold to warm, not hot on both days

central easy to find

could do with a refresh mattresses and new pillows

Changed my room

Cold undercooked breakfast and waited 30 minutes for mint sauce for a lamb dish that was served cold. The bath taps ran sporadically and radiator was cold the room was filthy and smelt foul, the TV did not work at all and remote was sticky. After 3 visits to complain at reception I was offered another room that was a little better but still not clean at all. I was promised a refund but was never contacted by the management despite being promised a call from them the next day by the receptionist.

Good value for money. Pool was good. Reasonably priced food.

There were people in the room which we had just been given the keycard to upon check in. Went back to reception to tell them and was given a different room number and told to ‘try this one’. Shower was nowhere near hot enough.

It is good value for money if you are looking for a place to crash for the night. I chose it because of the pool but I didn’t try it. The restaurant is ok , I had dinner there, the breakfast was delicious.

it’s dated. When I arrived the heating was off and the room was quite cold .

room was freezing and dirty

nice and airy and clean close to where we live

dated rooms and bad food service on Sunday night evening meals

The receptionist was very polite and helpful. The room was very good and the bed was comfy. The bar area was nice. The breakfast was lovely with plenty of choice. The leisure facilities were very good.

The window in our room didn't close properly so it was noisy and drafty.