The room was pleasant, the bed was FANTASTIC and the staff who we contacted when we had an issue were really friendly and helpful

We had an issue with the air-con so had to switch rooms, where there seemed to be a leak from the toilet. The executive lounge had no soft drinks only water and the coffee machine wasn't working (which seems has been an issue for a while). A nice hotel but very expensive for the facilities and issues that there were.

Great location and clean

great interconnected rooms, perfect location

It was the most perfect location and great service

great location, lovely decor

no staff, all self service communal areas could do with a good repaint / clean

Very convenient, situated in the centre of town. the staff are very nice and polite. Umi was really helpful.

Nothing bad to say

The location was excellent and the room was comfortable. The air-con worked well.

Scruffy entrance, uninspiring, felt like going into student digs at 4* prices.The carpet in the entrance, stairs & room8 needs cleaning or changing. The shower in room 8 is running slow, we did let the manager know as it could cause a flood.

loud house party going on nearby

location

I windows - poor repair

room was very small for 2 people

Location.

Noise in Room 1 - next to the pub, so difficult until closing time. No lift.

Great location, comfortable & well presented rooms. Breakfast room with help-yourself breakfast and drinks was an added bonus.

Nothing

Central location, close to everywhere we wanted to go.

Apart from the location - a big disappointment. Arriving down a scruffy alley wasn't great and would put off lots of people (the alley is shared with a nightclub and a taxi rank) There was no decaf coffee, so we didn't try the breakfast but instead ate out in town. I really wanted to love this hotel - the age of the building made it appealing on the website, but the reality didn't match up with my expectations.

The location is in the centre of town, so that was very convenient.

The 2 entrances are not very impressive. One is in the entrance of a betting shop and stank of smoke and the other is down the side of a pub alley. The fact that there were no staff is very off-putting. There are very steep stairs to access all rooms, so not suitable for some.

Central location and the rooms were fitted out to a high standard. The best thing was Khadija, who did everything she could to sort out our problems. If it hadn't been for her prompt actions, I was going to with hold part of the payment

We paid a lot of money for the room - £170. We had deliberately chosen a classic double, as looking carefully at the pictures on the website the cheaper standard doubles looked like they didn't have windows, and we both suffer a bit with claustraphobia. In the pictures on the website the classics clearly did have windows. Only our room didn't. Khadija manged to swap us to a larger room,but still with only a skylight high up in the roof. The website emphasised the luxurious Rituals bath products but we had the normal budget hotel ones. These were swapped for us, and I know it's a minor point, but it's again misrepresentation. The main disappointment was paying that sort of money and having to get into the building using a keycode in a dark alley, to get into a building with no visible staff on site, We did phone the number and Khadija did arrive and was super helpful, but really, £170 and no manned reception/bar?

The location was excellent in terms of proximity to attractions, right in the city centre. It was easy to walk to the colleges and museums we wanted to visit.

This isn't a hotel as much as an automated system of rooms. There are two lounges with basic breakfast food available, but staff have to be phoned with any queries. The nice views shown on the booking page only apply to a couple of rooms, while the majority of the rooms (2-8) accessed via the alleyway full of takeaway wrappers are just well appointed Travelodge rooms really. Our room (room 2) was particularly noisy, with whirring fans during the day mounted outside on the pub, and with drunken people on the Saturday night until around 5 am. If you're a good sleeper and just want to be in the city it's fine, but I'm a light sleeper and won't be staying here again.

location

no warning that rooms 9 & 10 are up a very narrow metal spiral staircase. impossible for anyone with suitcases or any mobility issues.

No fresh coffee. Coffee machines not working. So calls smart tv did not serve basic BbC/sky channels . No staff to help

Great central location for a city visit. Easy to find and accessed using door codes which were provided before we arrived, so no need to check in or to carry key cards around.

Cleanliness - floor hadn't been vacuumed thoroughly before our visit (eg. there was a potato crisp and a clothes tag on the floor!). Bathroom smelled strongly of damp (probably due to the heated towel rail not working). Tight narrow spiral staircase was ok for us but would be a challenge for some people (particularly with large luggage) - should probably be mentioned on the booking site.

Was nice and clean and the bathroom was lovely!

Air con/fan did not work the room was absolutely boiling so impossible to sleep... we had to open the window which of course in a city centre on a Saturday night meant loud drunk people until 4.30am. Also a broken blind that didn't close on the window above the bed meant we were wide awake at 6.50 Z soon as it was light. 6 months pregnant and booked a night away for a break and a rest - instead no sleep at all. So disappointed and a lot of money for what turned out to be an awful night.

Breakfast not included

Didn’t see any staff