there is only small criticism about hotel, rooms were a little bit cold, heater did not work at our room, but our families stayed another room they didnt have this problem, their rooms heater worked.

location quite nice

sauna is not included. and it’s only possible to visit if you pay for the ticket that is allow to use sauna in next 3 hours. i planned to used it after the swimming pool. but in that case it’s extremely expensive to pay 15 euros for the warm room in 15 min. it will be cool to inform in advance that the sauna option is not included in the reservation

All of the staff were friendly including Denis. So many highlights: great location near the bus stop, super comfy bed and the views from the window were spectacular. Good variety at the breakfast buffet and the spa was great.

-Nice hotel with big, high floor rooms and new furniture. - I didn't see anithing old in the hotel (contrary to many other reviews) - lots of parking place - Wellness zone is very nice. - Breakfast was also nice with all standard options, maybe even better than standard 3-star hotels breakfasts. - Ski-bus stops close.It runs like once in a hour. - Nice view from the room and balkony - as other reviews tell, it is not so easy walk to the city, but it is realy nice view from rooms and we liked the location - solid price/quality ratio

-Some stupid bookshelf above bed - ideal for kicking with head many times - first night dinner was ok, but second night only two options from the same animal source. I would expect al least two meat kinds. Also something from fish or vegetarian would be nice.

Breakfast normal.

Staff is awful. My husband was ill and sweating. I asked to change the bedding sheets, they charged extra money and also yelled at me that the bed is all wet and we have to go home. Actually it sound like this: "i check tomorrow, if bed wet, you go home". I mean, srsly?? They are even do not speak english properly. Instead of offering you any help, they just telling you have to leave. Also the wellness zone, some woman just was sneakong around and yelling at us to take off the swimsuits, and teling us if we wont take them off, we have to leave wellness zone, even if we paid for it. Disaster.

The food was the downside

Good location, easily walkable into town. Quiet location, elevator, plenty of parking.

Pretext: My family operates a Bed & Breakfast and I travel frequently for work with premier status at many hotel chains. So take my expectations for friendly service with that in mind. Rooms and hotel overall are very barren, no decoration (save for the hallway cabinets containing doll collections or the old deranged leather sofas that must have been put there from someone's residence when they upgraded their own furniture), old moldy smelling carpeted floors, breakfast buffet is uninspired, no healthy options, no fresh bread, one coffee machine that had a huge line every morning for the tiniest cup of coffee the world has ever seen (it was called a lungo, but - as you will see later - the penny pinching staff surely dialed back the amounts). The first night I went to the bar and asked if the staff could fill up my 2 year old toddler's milk bottle with milk, which the staff very friendly tended to and even heated it up - no questions asked. I typically bring my own milk, but here I was a parent in need and happy to have my request fulfilled. The second night the bar had already closed and I went to the front desk, which was tended to by the clerk and another woman who turned out to be the manager. She let me know in a disgruntled tone that I'm supposed to take care of the milk myself (translation: buy it in the store and have it in the room) - however, there are no refrigerators in their "Family Suit" that we had booked. She took the bottle and walked away to heat up the milk with an annoyed attitude and came back handing me the bottle in passing, without looking at me, saying she needs to charge me for it (the equivalent of 2 Euros) and since I mentioned to her that the prior night I got milk at the bar she also charged me for that. The third night we purchased milk in the store and poured the remainder that we hadn't used into the drain upon our departure. In total, she added 4 Euros to a 550 Euro 3 night hotel stay.

Spa facilities

Rooms are very basic and tired but they're only for sleeping in. No boot room for storing ski equipment

very bad and impolite Service!

any activity or additional performances are exclusively and not transparent about their real costs

Breakfast was good, ski and snowboard storage area was great to have directly in the hotel. Clean room. Sauna area was very good but for an extra fee and prices are per hour.

No extras in the room. Dinner was a bit basic but this was apparently due to staff shortage when we were there (end of january).