Located in the heart of the old quarter. So very easy to meander through the streets, filled with bars, cafes and shops. It is a 25 minute walk to the Guggenheim, but I knew this when I booked. I enjoy walking. You could take the bus if you wanted to.

This is for information for other travellers. The reception is situated about 5 minutes walk away from the Pension and only opens at midday. So if you arrive before this time, you will have to sit in Plaza Nueva with your luggage or store it in a luggage store nearby. Suggest you ask the receptionist to walk you to the Pension, as it can be tricky to locate. Or ask the receptionist to give you the name of the cafe next door to the Pension.

Muy buena ubicación. Todo muy limpio y nuevo.

La almohada era muy alta y dura

Super zentrale Lage in der Altstadt. Trotz dem belebten Platz nachts ruhig. Kaffeemaschine im Zimmer.

Das einzig negative und nervige: nach 24 Stunden muss wieder die umfangreiche Kennzahl für das WLAN eingegeben werden. Ein kleiner Kühlschrank würde das Zimmer perfekt machen.

A very clean accommodation. Very comfortable bathroom and bed.

Very central in the old town... but also loud in the evening and starting 9 am in the morning.

Everything was brand new

The location in Plaza Nueva is amazing in the heart of the Old Town.Within walking distance of all landmarks. Staff very helpful on arrival.

The room was a bit small.

Nothing.

Impossible to sleep here. The noise from the square was very loud. In discussing with staff, she got very rude, even lying about things. This is a place you don’t want to stay. We had booked four nights but left after one (sleepless) night.

Clean, quiet and perfect location right in the heart of old town. Perfect for sightseeing.

Nothing

The location was fantastic. The square in which it is located is full of tapas bars and had a great atmosphere. It is in the centre of the old town and within easy walk of the river, Guggenheim museum and funicular. The room was comfortable, modern, spotlessly clean, exceeded our expectations.

There was a coffee machine in the room but as we love our cup of tea a kettle would have been a bonus.

The location was ideal -- right on Plaza Nueva in Casco Viejo (the most popular square in the best part of town). Bed was very comfortable. WiFi was strong and stable. Security was outstanding -- four combination locks separating our room from the street.

The shower was difficult to use, with no instructions available. The manager handles other facilities in town, in addition to this one, so contact is only by WhatsApp or telephone.

Very comfortable bed in a fantastic location. Checking in and out was very straightforward and staff very helpful when asked.

Great location for the Old Town. Lovely room - super clean and comfortable. Great communication from the hostel and could leave our bags. Plaza Nueva is beautiful. It gets noisy in the evening but the windows are very good! It also quietens down after 12. Highly recommended for couples / friends who want to be central and in an interesting location.

Very clean, comfortable room. Spotlessly clean with a safe. Comfy bed and great shower. Great location overlooking the lively plaza. All keyless entry. Lift to pension. Loads of places to eat pintxos and drink wine nearby. Very central and walkable. One minute walk from metro. Easy journey from airport. Airport bus 3 euros. Metro from Moyua was 1.7 euros. One minute walk from metro Casco Viejo metro station.

There were no hangers for clothes. More coffee and milk in the room would be good as only one provided.

location is brilliant

smaller room but it is city centre

It was the most beautiful & spotlessly clean room.. the bed was like sleeping on a cloud , incredibly comfortable. The location was the absolute best! And with the use of codes, it was extremely easy to enter and exit the property. I would definitely stay here again ..Thank you pension plaza nueva🙏

Location over looked the square yet was pleasantly quiet. Right in centre of old town. Very well appointed modern apartment within centuries old building

Nothing

How nicely and purposeful everything seemed in the Pension. Let alone the location, absolutely brilliant

Perhaps the only downside of the amazing location is the Plaza noise. They really do a great job to keep it down to a minimum by having really good double glazing in place, but if there’s something else that could be done, or dropping a couple of complimentary earplugs that would be the cherry on top of the cake!

Comfortable bed. Good communication prior to stay. Good bathroom.

Extremely noisy. It was as if there were no windows. The noise inside was as loud as it was inside. I appreciate the busy location but there was no sound insulation whatsoever. Every noise outside was clearly heard inside. The plaza was busy until a reasonable hour and but the maintenance of it continued for most of the night as well. We found ourselves avoiding going back to the room throughout the weekend as it was stressful and did not sleep well at all during our stay. If you are looking for a relaxed stay, this is not the place for you. I unfortunately regret my choice of accommodation for our stay in Bilbao. I also feel the cost for this room was unnecessarily high, in spite of the increase in demand due to the Tour de France. The room was Gris Graffito. Be aware if booking this room.

The property was spotless, modern and a great central location. The lady we saw at the property renewing towels and such was both pleasant and polite. The check in was easy and efficient.

Unfortunately the room was quite small with a glass door on the bathroom which let a lot of light into the bedroom. It was above the front door of the apartment which could be quite noisy and also next to the first door into the pensions which also was noisy. I read in a previous review that the windows blocked out the noise from the plaza this certainly didn’t happen in our room with the noise carrying on to the early hours. The rooms look out into the portico so the noise is magnified. Because of this we couldn’t stay here again because of the lack of sleep.

This is a modern room in the historic Plaza Nueva. It was very well equipped with a huge TV. Fixtures and fittings were obviously very recently installed with USB chargers and three separate ways of lighting each bedside. Communication with hotel staff via messaging was very efficient.

The memory foam pillows would not be to everyones liking and better soundproofing to the (sometimes noisy) square would be a good upgrade.

Great location in old town square short walk (5 mins) from Arenal underground parking. Small but Spotlessly clean room , good air con, tv etc. Felt safe and secure. Right above great restaurants. Easy to find and access.

The window of our room (number 11) faced the square and it was too noisy to leave window open and we also had to have the blinds down all the time for privacy and couldn’t really see into the square just looked down onto a restaurant. Our first night was a Saturday and it was extremely busy and didn’t quieten down until after midnight, however Sunday night was very quiet in comparison. It wasn’t too much of an issue for us we just stayed up late! It’s just the price you pay for such a central location. Any accommodation around the square would be noisy to be honest.

The location is perfect, just at the corner of the Plaza Nueva, in walking distance of everything in the old town. The room had a window facing the plaza. Despite being an old building, everything was new and modern inside.

The location as well, just because the people in the plaza can get very noisy until late in the evening. It was very difficult to fall asleep. This isn’t an issue with the property itself, but if you’re looking to get some rest, think twice. On the other hand, if you’re a night cat, knock yourself out and stay at this lovely hotel.

Spotlessly clean and modern little place on a nice square with some good pintxos options.

nada

Nice room, great comfortable bed and brilliant hot shower Great place for being near everything!

Needed another seat, nicer cushions Unfortunately can be very noisy at night!

best location clean modern

n/a

Nice new accommodation in central square, clean, comfortable, good wifi. Sort of view of the square, in that it was on the 1st floor under an arcade, so you could only see a small part. As the square is very popular, with lots of bars/cafes/etc, I was afraid it would be noisy. This was the case during the evening, but the bars all closed around 11, and everyone went home; it might be different at the weekend. Pedestrianised, so no traffic noise.

No complaints!