Plenty of charm with thought going into making guests comfortable

Nothing!

Great location and lots to do at the hotel with a nice seating area outside, camp fire etc- great atmosphere! We didn’t have to leave- having a meal at the restaurant/dining room and then outside for the evening atmosphere. Would stay again- thanks so much!

The location was excellent. The food in the restaurant was excellent.

Having to carry the breakfast hamper down 2 flights of stairs.

Dreadful experience. Unfortunately we paid £330 per night for this hellish experience. There was no heating in the morning and the room was freezing. 3 members of staff lied about and told us a different story each time. It was clearly so the owner could save money and he even told us we had to ‘request heating in advance’ when we quizzed him on it. The manager lied and said she had called a plumber. The main feature of the room, the roll top bath, was clogged up and not working, so staff had to pour toxic bleach down it whilst we were in the room and the owner was extremely obnoxious and rude when we asked about whether this or the heating would be fixed. We had to spend a whole night in horrible toxic fumes and were even told to ‘just have a bath’ when the acid was still in it! The manager then lied to us and said they’d give us our money back, but when we got home they accused us of stealing a meal from the restaurant in an attempt to avoid compensating us. I could hardly believe it. We told two members of staff, including the manager, we weren’t dining with them that night and have receipts to prove we ate elsewhere. This is a criminal offence and we were disgusted by our treatment. The breakfast was inconsistent and they didn’t provide any dairy alternatives despite me calling and emailing in advance. I’m having to send a legal letter to Booking.com who also had promised us a refund, but then only gave us half a night of credit to Booking.com £155 and not even to our original payment method. I’d never book with either of these companies again, as you won’t be covered if your holiday goes like this. After having a stroke, heart surgery and several other stressful events, this was extremely unpleasant and stressful and what was supposed to be our relaxing escape turned out to be a dreadful experience. I wish I could upload the film of the bath, but this site won’t let me do this.

The apartment was designed beautifully. The breakfast hamper was lovely.

nothing

Everything! The atmosphere and food is amazing, definitely a must visit if you're in the area! Hogmanay party one of the best!

the rooms were very clean and beautiful, the bed was very comfortable

we waited around in the hall way to check in for a while, the noise in the rooms from the rest of the building is very loud with music playing until 11.30pm when I had to go downstairs to ask what time it would go on to and the staff member turning it off when I asked. Sadly the meal in the restaurant was disappointing, we liked the wine and starter but our mains took a long time to come, they were both cold and the pork was too dry to eat. no one came to check and so when the plates were cleared I explained I wasn’t able to eat mine. we were not offered any compensation and the meal was still on the bill. We were really sad as this was a treat for us visiting the area just to stay at the taybank and we went away feeling quite disappointed with a few things and didn’t feel at all rested and relaxed.

superb location. cosy pub downstairs with live music. dinner was excellent, room was comfortable. loved the breakfast basket!

Room was quite hot. shower didn’t drain and water spilled out into the bathroom