Hotel staff were very friendly and helpful. The parking was free and so easy to go into the hotel. The lockers for golf equipment were a bonus and our golf shoes were cleaned which was really nice. The hotel location was excellent and the reception area was well laid out. It was very easy to contact the reception staff who were always in attendance.

We felt that the bar food and food provided by the restaurant could have been better. The towels and gowns in our room were rather worn and old. These really were our only concerns. The breakfast was excellent and live up to our expectations. We probably would have eaten in the holel most evenings but the one time we did, was not really what we expected for a 5 star hotel.

location

the disabled room was not good- the bathroom is very badly designed. we were moved to a junior suite which was better.

Great location, a short walk from the beach. restaurants, mini golf and kids play area. Loved the breakfast omelette chef. Pool area would be amazing in the summer, with view over the sea.

Location, breakfast, rooms all lovely

beautiful setting, newly refurbished rooms, amazing staff

everything

nothing

location, staff, very close to beautiful beach and very good restaurants

a bit far from city centre

location is brilliant, we travelled with our 6 month old baby and the staff went above and beyond make our stay memorable

Breakfast and location good, some of reception staff were unhelpful and slow. Bathroom and balcony need updating. Outside terrace area lovely

The bathroom. Reception staff. Bar and lounge area a bit soulless.

everything about our stay was good especially the staff

nothing

great location in vale do lobo, friendly and helpful staff. Definitely worth paying for the better rooms, they were fab and a great size

air con was very noisy and wasn’t cold enough pool was way too warm

The absolute best thing is the heated outdoors pool, it was fantastic! The other great things we loved were the super friendly staff, the breakfast selection, the size of the rooms and the kids club.

I think in general the price point was a bit too high. My only other comment is the wifi being slow.

close to beach and great size pool

more 4 star than 5

Location was spectacular. On the beach inside perfectly manicured Vale do Lobo. Breakfast was great.

Parking should be done by the valets and guests must always have parking. Rooms need updating.

old school charm, very clean, wonderful breakfast.

more ambiance in the evenings - suggest more reasonable bbqs by the pool or cocktails to enjoy poolside

Location, Beach

Bedrooms that have not been renovated are awful.

lovely staff, nice room, lovely pool

the pool deck is old and unsafe(many loose boards) and should be replaced as a matter of urgency. on occasion the pool deck needed more regularly cleaning. drinks are generally too expensive at the hotel. a five star hotel should also have a fully equipped gym.

Reception staff, client services and the morning buffet staff were really helpful. The relationship with San Lorenzo golf is great.

There isn’t a gym but there’s space for tennis courts that I didn’t see being used once.

proximity to beach & fabulous pool

lightning poor in room

Not a lot

quite a lot