Nice hotel, great facilities that we unfortunately did not make time to use

The hotel centrally located, right in front of the tram station. Although centrally located, it was not loud. The food was very good for both breakfast and dinner. The personnel both in the restaurant and at the reception were very helpful, friendly and polite. The pool, even tough it was a written that it is heated, the day we stayed at the hotel, it was colder, so only recommended the ones who enjoy fresh water :).

clean and central! staff polite and helpful!

Booked a room with balcony! was changed no explanation! Breakfast selection changed every day? no normal cereals! no edam/ gouda cheese! bacon overcooked!

great facilities, good food & friendly

facilities are good and restaurant has good menu and great breakfast

The lady at the reception who spoke English was exceptional. She was extremely thoughtful, considerate, helpful, and kind. I should have asked her name but forgot each time. The hotel is amazing. The room is spacious, clean, lots of natural light, and a great view of the town from the window. The pool was a lot of fun and the spa was soooo warm. Breakfast included really tasty hot items as well as the usual continental style breakfast. The trolley from the ferry stops right in front of the hotel (very easy for hauling luggage). A short walk to the main beach and right in town for food and shops. We also received some discounts for staying here. Fantastic place!

Could just use a fan for at night (it was a tad hot for sleeping)…but that is just being nit-picky. This place is amazing.

The room is not bad: not large but spacious enough, with a comfortable bed The receptionist with the beard and the IT man understand customer service Pool

Apart from the staf mentioned above, the staff was unfriendly and at times simply rude. In the restaurant they nicely indicated walking routes due to covid. If you make one wrong step you will be yelled at (I am looking at you short-blonde-haired lady). The lift is as slow as a snail that just ate a sleeping tablet Arrival from ferry is 11 am. You would expect that a 4 * hotel is ready for this, but NO, rooms ready at 2 pm. They offer to take hold of your luggage though (in an area accessible to literally anyone on the island) Breakfast: you ask for a cheese omelette with peppers, you get a cheese omelette without peppers. You sit at the table and see everyone get served coffee, while forgetting my table. In the end have to get up and request it at the bar Having a drink on the outside terrace: payment by bankcard not possible. You are asked to walk all over the island to find an atm. Unbelievable that cash-payments are so prevalent here. Room: bathroom looks clean but smells of urine. Wifi is unstable and does not connect well if you have an iphone

Breakfast was wonderful, and the location was ideal -- close to the beach (6 minute walk) and in the middle of everything in town. The pool was a really nice addition to our little vacation on Borkum.

The rooms could have been a bit cleaner and more modern, but nothing too bad. I would definitely stay here again.

The location was perfect and the island had so much family fun to offer

It was a little expensive, but worth it