The property was beautiful. We stayed during winter, and the warm feel of the hotel was a perfect compliment. Beautiful woodwork & cozy bar w/ fireplace. The owners, particularly Matt, were great. And if you're an Old Fashioned or expresso martini lover, he mixes some of the best we've ever had. Matt was very knowledgeable about the property & city as well. We're locals & even we learned something! We could easily walk anywhere - the property sits right on Washington Park by the bridge & playhouse. And the street it's on is very quiet, so even though our suite was @ the front of the house, we had no noise. We were very content to spend the weekend here.

I had sent an email prior to our stay asking if there was anything we might need to bring w/ us. Being a "boutique" type hotel, I worried we might need to bring our own towels, tp, that sort of thing (that has been mu experience w/ this type of place in the past). The email went unanswered, though I did get several "boilerplate" emails prior to our stay re: door codes, parking, etc. Luckily, everything we needed was provided. Additionally, when we were not immediately greeted. Again, this is typical for a boutique hotel, and we had all the codes & directions we needed to get in, so we headed to our room. The room was open & dirty. When we went back downstairs to inquire, Matt one of the owners explained that due to a housekeeping call-out, that room was unavailable. But they had upgraded us to a suite because of it, which was stunning. Just wish we had been notified before arrival of the change.

Very nice and old villa close to the city center. Parking included!

The public areas were not clean, the arrangements (especially breakfast) arranged with no love. The pictures deceive. Very poor cost benefit ratio. I would expect more from a 4 star accommodation.

Got the carriage house for our group. Large and nice. Parking included.

Staff was not good at all. I called to confirm but when we arrived the place wasn’t ready. Owner seemed very unconcerned and didn’t offer us even a free drink to compensate for our lost time in our rooms. Had to really argue with her.

beautiful exterior, lobby.

I was very disappointed with my stay. The room was adequate, not the same as the pictures. There was no breakfast in the morning - nothing was available and the coffee maker was not functioning. There were no staff to be found at all on the property.

The inn keepers seem nice

It’s run down.

Friendly and cooperative staff.

Rooms were simple, but still comfortable.

There was a major problem with the “Booking” website. I was able to book a room that was “blocked” by the owner. The property is a historic building and the owner is a wonderful hostess. She worked diligently to correct the problem with the Booking website to get us credit. Will definitely stay there if in the Albany area in the future but will book directly with the property not thru Booking.com.

We never stayed at this property.

Doors were wide open but No one was in the hotel when we arrived. We walked in and found an office with a couch that seemed as if someone was sleeping in there because it had pillows and sheets on the couch. In the dining room was fruit and a bagel left over from the morning. The bar had dirty glasses and crumpled tablecloth on top. Walked up stairs looking for someone. Stairs were dirty and wrought iron had dust an inch thick. Rooms were sparse and empty. It was creepy. So I called and said we didn't feel comfortable staying there. The owners then came back from their walk and said they wanted it to feel like home. My home is nothing like that so we left. Owner said we wouldn't be charged.