The place is very comfortable. I really liked it.

What I did not like was that in the ad it says with a garage but you cannot use it.

the ac wasn’t working and leaking all over. when I reached out they said they would send a tech that never showed up, at one point tbh just stopped answering my calls. thankfully someone in my family does HVAC and he was able to drive to Hamilton and help us at 1am. they also double booked one of our houses and released the door access code to them. they could have just entered when we were gone or asleep if we didn’t hear the door open. do not book with them. so unorganized and not helpful !

The property was roomy and comfortably furnished. Beds were very comfortable and linens were clean. Very basic necessities provided: towels, kitchen supplies, linens, towels. Generally clean upon arrival. Easy to check in and access property upon arrival. Communication with management was prompt and they were responsive to our concerns.

Definitely needs better upkeep: damaged floors, bathroom fixtures, furniture & walls. Dishwasher was full of dirty dishes, patio door wasn’t clean, other small cleaning issues. Fridge light was out, remote was missing backing, little issues like that. Heat wasn’t on prior to arrival, was later in evening and took a while to get to comfortable. To be more comfortable/competitive could offer better/larger towels, bath/shower products, access to garage (was full, floor to ceiling of 4’ cube boxes) so couldn’t access garbage cans, baby gates for stairwells and playpens. Driveway was tiny, so larger vehicles may have difficulty parking. We thought from pictures and description that it was waterfront property. It has waterfront access but does not back on water directly.

The apartment is nice and well equipped

When we arrived at the place (after eight hours of driving) it became clear that it was not a resort. But in several apartments of someone who rents them out and there is actually no one to talk to I called the phone that was in the email and there was no answer. I tried to send messages on WhatsApp and only after a while did I receive a response: that I have not yet paid the deposit fee (which is usually paid at the hotel's receipt) And that my first name that appears in the Swiss passport (Jonna) does not match my name on the Booking website and until I change the name on the website (Yona) I will not receive the code to open the door. The explanations that my name in German is written this way didn't help me The owner of the apartment insisted that I send him a selfie with a passport that shows my name as it is on the website After an hour of unnecessary harassment I received the code to open the door Then a new story began.............. the code does not work and the door does not open Once again phone calls and video recordings on WhatsApp and his attempts to exchange a code through his computer that were not successful!! And then it turned out that the apartment Booking gave me on the website was not the apartment he wanted to give us When I asked how it was possible that he was sending us somewhere else, he said that we would contact Booking to get explanations.... We loaded all the luggage back into the car and drove to the address of another apartment of the same landlord, apartment number 15 in place 71 Indeed, the miracle of the code worked and the door to the apartment opened But this apartment was not prepared to receive new guests in the kitchen there were unwashed dishes in the kitchen and in the oven And when we went up to the bedroom it turned out that the bed linen had not been changed (there were "leftovers" from the sleeping couple) it was already way too much.

Very spacious and comfortable house Nice area near the lake

A lot of details required in advance. Copies of passport, photo holding passport , car registration details etc. too much red tape. No shops or similar facilities nearby within walking distance.

We’ll stocked with kitchen & bathroom supplies.

windows we’re dirty & cob webs around patio.

Spacious - more than enough room for a family of 5

Road noise when sat out on balcony

Everything was good and meet the expectations. For a short stay in the Niagara area, this is a very good stop and the accommodation is offering what one's need to have a pleasant stay.

When booking, more details should be provided, like the fact that a deposit will be required to cover any potential damages damages to the property. This is a standard request from a host, so why not stating it? Also, the host should update its instructions like garbage day is not Monday, not Tuesday...

It's a great location, very close to the beach, literally 2 minutes walk. Very peaceful. The house is huge, and very, very well-furnished. Everything you need is provided even some consumables. The process is clearly described.

- The id process in the beginning is too demanding. Last time I did a selfie with an ID was when I was opening a bank account. - The damage deposit was too large, even more than 2 days worth of rent. And they take payment via papal.com so if you don't have a card in CAD, you are stuck with Paypal's crappy foxex conversion rates and conversion fees. I had to use a family member's card for it finally. - The location is very close to the beach but not close to anything else. You need a car or taxi even to go out to eat or buy groceries. There are no shops at all nearby. Be aware of that. - The house is close to the beach, a doormat would be good to have. - There are a couple of "desks" available to use your laptop on but none of the chairs provided are any good for actually doing any work on those desks.

Place is big and clean

Confortable whole house

it’s not a bad property, quite spacious and facilities are ok but hardly good enough to justify the price and poorly set up for younger kids.

Shockingly poor service. We had requested a crib which never materialised, request for late check out was handled but very expensive ($50 per hour) and staff borderline rude, any non-recycle waste appears to be charged extra at check out ($30)… I could go on. Overall approach to customer service is to squeeze more money out of the customers. not particularly clean, when we complained about it we were told that we need to understand that the cleaners only have limited time to clean. Guess that sums up the attitude to customer service.

check in was not convenient.I was charged money for cleaning for oven that we did not use.I sent an email disputing that no one got back but they went and charged my credit card anyway

location is convenient. Rooms are clean, but space is tiny. A bit pricy for what you get.

No hair dryer. I tried to reach to service and won’t delivery one until next day (a very dirty one), though it is their fault not making sure it should be in place. dish washer is not unloaded upon arrival. Some plates even seem dirty still. Loud surroundings as we went during a holiday.

locality

insufficient for6 adults broken windows dead insects on windowsills misleading information about garbage disposal and kept our deposit

There were a lot of extra conditions to be worked through before we got the check in instructions. I had to send a scan of my passport and then a photo of me holding the passport. I had to send in a refundable deposit of $500 for a 4 night stay. This seemed a touch high. I hope I get it all back - we left the house in a very good condition. I had to answer a questionnaire with many Covid questions Even the Canadian government is relaxing on the Covid conditions. There were also requests for information about my car's license plate number and model. I told them it would be 4 or 5 guests for a 3 bedroom home and they pressed me for a more accurate number because if it was 5, they would charge me more. It actually turned out to be 3. I asked if I would then get a credit, but received no response. In the check in instructions they mentioned that there were cameras monitoring the number of guests in the place. I'm thinking that this is an invasion of privacy. In short we had a pleasant stay in the rental home, but the bureaucracy preceding the visit was daunting. I put it down to just normal business in Canada.

literally steps to the waterfront. It is a nice modern unit with a lot of stairs so not the best for elderly or anyone with a disability, or families with toddlers. Luckily we travelled with our baby gate. It has the basics but not much in terms of extra paper towels and such.

there were a billion mosquitoes and insects everywhere which made the stroll outside unbearable. We couldn’t even sit on the balcony or just stand in the front door step for long as they would just swarm you. Its spring so it’s prime time for them, but that was the only negative that took away from us enjoying the waterfront experience which is why we had booked that location.

New. Utensils are clean and good to use.

quiet

every think was excellent

na

very nice property. well kept. clean

Great interior design, all rooms have nice decoration elements. Well equipped kitchen Cozy backyard patio Very quiet neighborhood

No street parking in front of the property, have to walk to a visitors parking.