Really nice apartments, self very safe and comfortable

Very easy and great communication from host

Beds were so comfy , they rang me to make sure I wanted the sofa bed as I didn't request it online so we wouldn't be left short once we were in which I am appreciative of. The bedrooms were so comfy and large in size . My little one's loved it . Shower was good , loved the built in shower gell as we forgot ours , even though we grabbed some from the shop having it there incase was a nice touch. Didn't want to add this to the didn't like section as this was the only a slight issue , The email for the door key didn't send which meant ringing trying to get it sent through. It was sorted pretty easily , the guy on the phone said the email bounced and re sent it to a different email. Parking was amazing having it right below , good amount of spaces and had no issues . Overall lovely stay.

great location

nothing

The property was absolutely lovely. It was very clean and the location was superb.

Nothing

Unfortunately an email that we should have received which would have acted as our key never arrived.However the coffee shop staff helped us and then an email was then sent , which meant we could gain access.The coffee shop staff were very friendly and helpful and even offered our dog a vegan cream in a tub and a water bowl.We checked out of the accommodation at 10.00 and after a phone call was made we were able to leave our car in the secure parking area and we had a look around Hull before we left. We also popped into the cafe (coffee shop)on the lower level and had a tea with cake and there were vegan options available.

Just the initial problem with the key and the very tight parking area.Also didn't like at night when we wanted to access the apartment quickly we had to log on to our emails to get the scanned code up to access the property. However overall were very happy with the accommodation and all the staff we had contact with. The property is a very good standard however thought 25 pound per night for our dog was expensive.(but we were aware of that before we made the booking)

The location was convenient

Whilst the property was as described, it was not the home-from-home we were hoping for. It had two chairs which were not comfortable in front of a TV which didn't connect to the wifi and App services, leaving just BBC1 accessible. We gave up and sat on the bed with our laptops, which was no different than if we'd stayed in a hotel room. I had booked this apartment on behalf of my son and partner, who were in Hull for very difficult personal circumstances. They started their stay at a local hotel (The Hilton), which worked well. Originally, we'd tried to book the Humber Lofts for the full time planned in Hull, but it hadn't been available for the first week. When it became available again, it was booked with the idea it would create more freedom and comfort to get away from the four walls of a hotel room, even when our need for the apartment was shortened, we planned to stay the duration and treat it as a well needed break. It failed to deliver comfort and was extremely disappointing. We decided to leave after 3 of the 5 nights booked. They run an efficient business, which is clearly used by a lot of people. It wasn't the experience we hoped for.

The location was convenient

The apartment was not as described or as per the pictures. There was a bed, a small table, but no sofa. The kitchen area didn't have an oven, just a microwave so were unable to cook. 2 each of cutlery, plates, and bowls. I had booked this apartment on behalf of my son and partner, who were in Hull for personal commitments. They started their stay at a local hotel (The Hilton), which worked well for convenience, and cooked breakfast during the week. Changing to an apartment was supposed to give them a home-from-home feel and the ability to eat in. It failed to deliver comfort or cleanliness and was extremely disappointing. They only stayed 3 of the 5 nights booked. From our experience, the hosts are not interested in their guests' satisfaction and put commerciality ahead of anything.