Mercure Newport
About this hotel
Mercure Newport has a fitness centre, terrace, a restaurant and bar in Newport. With free WiFi, this 4-star hotel offers room service and a 24-hour front desk.
Amenities
Air conditioner
Internet / Wifi
Laundry
Balcony / Patio
TV
Wheelchair accessible
Gym / Fitness Center
Family friendly
Map of Newport
Hotel in Newport
Reasons to book
Includes essentialsAir conditioner, Internet / Wifi, Balcony / Patio and more
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Reviews
4.3/5.0
Excellent(2,513 Reviews)
100% verified reviews5.0
Location was great, security of requiring a key to get into the lift.
The cleanliness of the room wasn’t as good as my last stay here.
4.0
Couple of good points:
1. room is nice, good bed, nice bathroom, good TV
2. room maids very polite, room cleaning excellent
3. staff at breakfast excellent - especially guy from Sri Lanka very professional and fast
1. lobby is cold and depressive
2. staff at reception very cold and unpolite
3. breakfast very basic
4. bartenders at barr on 3rd floor quite arrogant...
2.0
The location in proximity to the train station to Cardiff.
The stay was NOT worth £245 per night !
Also we were kept awake most of the night by noisy pipes ( very loud ) . We mentioned it to reception who completely ignored us , it was like we hadn’t spoken . My husband had recorded the sound . Felt completely dismissed!! Would not recommend.
7.0
Good location. Great breakfast with a good choice. Nicely powerful shower with toiletries in a large dispenser to avoid waste.
Room was a little on the small side. Lack of common areas, lounge, comfortable reception etc to sit in. Was very.overpriced for the facilities it offered - they milked the event in Cardiff.
6.0
Clean, central, all basics like kettle, hairdryer, iron, toiletries in place. Great view from 10th floor
Room was much too hot, 23.5 degrees on arrival. Unable to reduce temperature in room to less than 19 degrees. Contacted reception and was advised that was the lowest temperature possible. Sealed windows so unable to open. Had to remove duvet from cover and take off mattress topper in attempt to be cooler but had an uncomfortable night because of the heat. This was felt by both me and my young son who shared a twin room
8.0
Nice clean room with extensive options in bathroom
Overpriced compared to last visit.
9.0
Large clean room with plenty of toiletries and towels. Very comfortable bed. Very quiet despite central.location
Little confusion during check in when booking could not be found, but dealt with efficiently.
Design of shower means bathroom floor can get soaked.
8.0
Comfy bed! Clean fresh and very welcoming!
Friendly helpful staff.
Just too hot in rooms on arrival and took until next day to cool down.
Disappointing that bar was closed from 4 on Sunday
Bottled water in rooms needed as we had to buy from bar on first night and then ask at reception in second night
7.0
Clean, comfortable and convenient
No restaurant or bar open due to renovations but still charge you a £5 tray and £5.50 service charge to eat in your room!
10.0
Everything
Nothing
8.0
Good location. Clean room.
9.0
Lean well layer out rooms
The reception desk could be a little more inviting, rather than solely functional.
9.0
Really comfortable bed and room was a good size. Had a good size TV and desk. The Bathroom was modern, clean and the towels were really good quality.
Could have done with some drawers or shelves for clothes
8.0
It was a good hotel offering comfortable accommodation for the one night I needed. The breakfast was good.
Having to buy 2 nights when I only needed one. It was difficult to get through to Reception on Friday evening from outside the hotel in order to register - I tried 7 times!
10.0
location, car park close by, ambience, peaceful and secure.
N/A
10.0
Stuff ready to help
10.0
Comfortable and the breakfast
Nothing
10.0
I loved the location, the staff and the view.
Nothing.. just my room was little less organized but it was not the hotel's fault as I wanted to check-in earlier.
10.0
The breakfast
Notting
10.0
Staff welcoming and friendly restaurant very good.
Nothing
9.0
Modern new comfortable right in the centre of Newport. Will stay there again.
Nothing
10.0
Breakfast was lovely and staff were very pleasant!
Hotel room was a little warm for my liking but no complaints there.
10.0
Good service with pleasant staff. Breakfast was delicious
Not being able to park nearby but it is in the centre of town and is converted from civil service offices (passport office)
9.0
Very conveniently located to train station and bus terminus. Staff was very welcoming and helpful in requests. Rooms were clean and tidy far exceeded my expectations. Will definitely recommend this hotel to anyone who is staying in the Newport area. I will stay here again if I get another opportunity to visit Newport.
I can honestly say that I can not think of anything that would be an improvement as I really enjoyed my stay.
10.0
Everything
Nothing
10.0
Good, nice hotel, great staff
Nothing
10.0
The variety was not enough, for example, more fruits and options for vegetarians
9.0
Almost everything. Better than Hilton and Premier Inn. Ideal location.
Excellent view over the river.
Good choice of food in the restaurant, friendly atmosphere.
Almost nothing - poor quality toilet paper, lack of teaspoons in the room!
9.0
Lovely hotel great value for money. Lovely views of the town from higher floor room.
9.0
Excellent breakfast with great staff
8.0
there was no "stewed fruit" on the buffet......seeds, sultanas, dates - all OK but some prunes or similar would have completed the presentation nicely. Hot food was good and some pastries to finish.
9.0
The room set out was nice and comfortable.
Classy bathroom ")
10.0
The rooms were amazing 👏
8.0
We liked where it was situated. The staff were well mannered and it was easy to know your way around
The room we were in was boiling all the time. We turned the temperature down and at one point we turned it off and it was still really warm. I found when we tried to put the fan on we felt nothing.
9.0
Location was right in the heart of Newport, with everything in the centre within walking distance. Room was clean and spacious, with an amazing view of the town (we were not Riverside). The staff we interacted with in person were amazing, and couldn't be more helpful. We had a couple of issues, noted in the "What didn't you like?" section, but we explained these to the desk during checking out (after three nights) and were pleasently suprised by the way the hotel staff dealt with the complaint.
We were a little let down due to the hotel holding a number of events during our stay; therefore the restaurant was closed. Although told by the front desk room service was running, we found that the hotel management stopped all room service about 18:00 on our first night. The person we spoke with at the hotel (via Phone) wasn't interested, and the hotel was still advertising 24hour Room Service if we were to book a room on their website.
8.0
Nice quiet stay. Clean hotel, spacious, lovely views
No pool :(
10.0
Very nice lovely and clean comfortable bed excellent staff
N/A
3.0
Bed was comfortable
Retsteraint stopped serving food early so unable to use because if Christmas events. Was advised we could order room service but only cocktails and pizza available . If we had known prior to booking we would have booked somewhere else
FAQs
How much does this hotel cost compared to others in Newport?
The average price for a rental in Newport is $175 per night. This rental is $47 less expensive than the average.
Is parking included with this hotel?
Parking is not specified as an available amenity at Mercure Newport. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Mercure Newport pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Mercure Newport?
We found 8 amenities for this rental. This includes air conditioner, internet / wifi, laundry, balcony / patio, and tv.
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