Grand Tropic Suites Hotel Surabaya

Eco-friendly toiletries, hair dryer, slippers, towels

In-room safe, desk, laptop workspace, free WiFi

About this hotel

Located in Surabaya, this attractive hotel for $38 per night is a great option for your next vacation. Family-friendly Surabaya hotel in Wonokromo with free parking A restaurant, concierge services, and dry cleaning are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and a computer station are onsite. Housekeeping is available on request. Grand Tropic Suites Hotel Surabaya offers 215 air-conditioned accommodations with safes and complimentary bottled water. Premium cable television is provided. Bathrooms include slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily. The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air conditioner

Kitchen / Kitchenette

Internet / Wifi

Parking

Laundry

Balcony / Patio

Garden

Map of Surabaya

Nearby attractions

Siola Surabaya Museum

2.70 miles

Grand Tropic Suites Hotel Surabaya

4.0

Good(214 Reviews)

Hotel in Surabaya

4-Star Hotel

Reasons to book

Includes essentialsGarden, Kitchen / Kitchenette, Air conditioner and more

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$$$$

About this hotel

Amenities

Air conditioner

Kitchen / Kitchenette

Internet / Wifi

Parking

Laundry

Balcony / Patio

Garden

Map of Surabaya

Nearby attractions

Siola Surabaya Museum

2.70 miles

Reviews

4.0/5.0

Good(214 Reviews)

3.0

May 2023

There's many ants. The building is so old that it appears to be an unsolvable problem.

3.0

Feb 2023

We were surprised in a very positive way. We liked the room and the layout of the hotel

2.0

Aug 2022

The hotel is comfortable when taking the hotel room into account. Beds are fine, the room is clean (enough) and the bathroom is fine too. Service is average, the breakfast not too good. There are swimming classes for children in the pool throughout the day, which makes it loud/ screamy and little fun to chill at the pool. I would not book this place again.

2.0

Jul 2022

Worn out old towels Hardly any water pressure in the shower No hand towels Two single beds joined together and sold as King bed ... Stained couch upholstery ... This hotel has seen better days. The only redeeming point is the breakfast, pool and the property grounds.

1.0

Jun 2022

Dirty room, old property.

2.0

May 2022

Decent value for money hotel. Hardly any parking space

2.0

Jan 2021

Family trip back from Bali to Jakarta, we decided to stop by Surabaya. We believed that Novotel would offer high standard, well we were not so happy. First impression: lobby large and nice atmosphere. We booked a room with garden view, and believe or not the room view was a piece of flower and road... after dicussion with front desk officer, we were upgrade to swimming pool view. Well, a eeal garden view. Room are spartiat, no decoration and nothing more than the necessary: a little desk, a chair, and a bed. Breakfast: overcrowded place in time of pandemics... we made it fast...

4.0

Mar 2020

it is a very clean hotel with very friendly staff.

3.0

Feb 2020

Very accommodating! Thank you!

3.0

Jan 2020

We were supposed to stay 2 days in Novotel Surabaya. We eventually extended for 2 more days... and now for a 5th night! Place is very quiet and is a kind of oasis in a bustling city. Pool is very nice. Staff has been very kind with our 7 years old daughter. Food is also good at fair price. Excellent quality for the price paid for night and breakfast. Highly recommended! ;-)

3.0

Jan 2020

Nice hotel and a very nice pool, the gathering point of the hotel. Special thanks goes to Evan, the Front desk supervisor, he went out of the way to help us, truly world class hotel service!

4.0

Nov 2019

The swimming pool is clean and the staff warm and approachable. On the whole it’s a good comfortable place for a home out of home.

4.0

Nov 2019

The swimming pool is clean and the staff warm and approachable. On the whole it’s a good comfortable place for a home out of home.

3.0

Oct 2019

We love this hotel. Always a nice staycation. A resort style pool n surrounding. The receptionist was friendly. It was a fast check in as well. Staff were very friendly. Breakfast choices were superb. On weekends it went on until 11 am. Downside is they only have 3 floor stories n no lifts because it was an older building. On the other hand, it is not too crowded. Nice for a gateway. Overall it was a superb stay.

3.0

Sep 2019

It’s nice comfort hotel, in middle of city

5.0

Jul 2019

We had an excellent stay at Novotel in Surabaya for our recent Mount Bromo trip. It was just a night and the place which looked more like a resort bewitched me. Its family friendly with pools for all ages of children. We even tried our hands on in-hotel spa. Although my partner had a good one, my massaeur kept trying to chat me up and ask me personal questions. Other than this one glitch, i would recommend this place.

5.0

Jul 2019

We had an excellent stay at Novotel in Surabaya for our recent Mount Bromo trip. It was just a night and the place which looked more like a resort bewitched me. Its family friendly with pools for all ages of children. We even tried our hands on in-hotel spa. Although my partner had a good one, my massaeur kept trying to chat me up and ask me personal questions.Other than this one glitch, i would recommend this place.

1.5

Jun 2019

We only stayed for one night. The hotel was OK, nice and easy check-in. The hotel just needs a bit of TLC.

2.0

Jun 2019

Air conditioner was not cold enough. The hot water pressure was very weak. The soap holder in the shower was old.

1.0

Jun 2019

I stayed for 5 nights and i regret it a lot. 1. There was no bell boy and doorman in the front gate to assist the guests. They only assisted with my luggage after i have done checking in which i declined. 2. The room was okay, but there is a lot of mosquitoes in the room. I couldn’t sleep properly at night. Should have mosquito repellent beforehand 3. The breakfast service was very lacking, the F&B staff were rude! The restaurant seemed very much understaffed. During peak hours, i barely got my seat. There were only 2-3 staff serving like 100 guests. So you can imagine the crowd and the mess. 4. F&B staff were reluctant to serve, and somewhat slow in service. I even had to eat with many soiled plates from previous guest’s still on my table. Yet, the staff did not care much about it. 5. We need to queue quite a long time just to order egg from the egg station, since there was only one cook that prepare for many guests. I think the management should really do something about this. I hardly see any manager in charge around to clear and make sure everything goes well. I can even see some guests are throwing complaints on the spot to the staff. During the peak holiday season, the management should know better about the staffing.

2.0

Dec 2018

Dirty. Old. They allow smoking next to the pool where children play

4.0

Nov 2018

Staff was very friendly; buffet breakfast was good. Facilities were adequate and in reasonably good state of repair. I was unhappy with the bathroom-shower floor quite slippery maybe not scrubbed. There was a ‘ring’ in the toilet bowl. The sheets and towels not clean enough.

4.0

Jul 2018

I like the execution suite. Clean and comfortable

4.0

Jul 2018

I like the execution suite. Clean and comfortable

4.0

Jun 2018

Pleasant stay! Good breakfast buffet! Nice Balinese style pool. Friendly staffs! Quiet room! Overall is good

4.0

Jun 2018

Pleasant stay! Good breakfast buffet! Nice Balinese style pool. Friendly staffs!Quiet room! Overall is good

1.0

Jun 2018

Shower was broken, room stinks, airconditioner not working well.

4.0

May 2018

Overall a good place to stay. This is my fav here in Surabaya bc the gardens and pool are pleasant. The staff is good, food is average although wifi is free and room service is 24hr.

4.0

May 2018

Overall a good place to stay. This is my fav here in Surabaya bc the gardens and pool are pleasant. The staff is good, food is average although wifi is free and room service is 24hr.

3.0

May 2018

Ive stayed at this particular Novotel many times and its been an average place to stay and the food is average as well. This stay has been my worst yet. It seems they rent the pool and garden area out for parties etc.., and let me just say the music was so ear deafening that i could not rest yesterday or last night. I would think they would impose some sort of db limit for respect to hotel guest but they do not because i called and asked. Not sure i will recommend this place to anyone needing a relaxing stay. Even before i checked out the music was blairing with another group just outside my room. Terrible experience this time around.

4.0

Dec 2017

Everything was alright. We’re quite pleased with the rooms in the family suite, with 3 bathrooms. Need to take care of dust at not so obvious places.

4.0

Sep 2016

Had a great time with family. Booked 4 rooms. Breakfast buffet is awesome! Beautuful pool and garden and bulding. Had a free horse ride for kids. Took alot of beautiful pictures.

4.0

Feb 2015

Our stay was very pleasant. A friendly family-hotel with all facilities catering to the young children as well as to the seniors. Well worth the it.

4.0

Nov 2013

Enjoyed my stay here

4.0

May 2013

Overall good experience, good clean room well appointed. only one power socket worked and the air con didn't until the second day after several complains.

1.0

Feb 2013

The room condition is very bad as comfort hotel of Novotel. It's very old interior and dark, sower are broken and dirty.

5.0

Jun 2010

We arrived in the driving tropical rain in a less than classy taxi-van. When we pulled up in front of the hotel, I was a bit shocked at what a beautiful property it was and felt a little embarassed at our arrival vehicle. The staff was gracious and friendly. Our room was beautifly appointed although the carpet could have used a bit of cleaning (some spotting that perhaps was beyond carpet cleaning?). The stunning pool offered a wonderful place to get refreshed after three weeks of tromping through the tropics. The food was okay, nothing really special, although they were really trying. Service was above average. The location was the only thing that could have been better for us. We wanted a place close to the airport as we had an early morning flight. Because we left very early in the morning we had no problem with traffic, but the ride was a bit longer than we would have envisioned from the hotel listed as the closest available to the airport. All in all, I would give it 4 out of 5 possible stars. I was a bit shocked that after the hotel added the taxes and credit card fees, the price of the room jumped by 22%. I had thought that booking through a US site, with the price quoted in dollars, I would have had the price locked in, my mistake.

FAQs

How much does this hotel cost compared to others in Surabaya?

The average price for a rental in Surabaya is $59 per night. This rental is $21 less expensive than the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Grand Tropic Suites Hotel Surabaya. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is Grand Tropic Suites Hotel Surabaya pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Grand Tropic Suites Hotel Surabaya?

We found 8 amenities for this rental. This includes air conditioner, kitchen / kitchenette, internet / wifi, parking, and laundry.

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$$$$

Grand Tropic Suites Hotel Surabaya

About this hotel

Amenities

Map of Surabaya

Nearby attractions

Grand Tropic Suites Hotel Surabaya

Hotel in Surabaya

Reasons to book

About this hotel

Amenities

Map of Surabaya

Nearby attractions

Reviews

FAQs

How much does this hotel cost compared to others in Surabaya?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Grand Tropic Suites Hotel Surabaya pet friendly?

What amenities are available at Grand Tropic Suites Hotel Surabaya?

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